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Loss Mitigation Solicitor SupervisorJPMorgan Chase - Florence, SCAssist customer service agents with loan level inquiries and general customer issues. Take escalated calls from mortgagors as appropriate Observe the queue and monitor agent availability to service calls Coach agents to effectively answer questions and assist customers. Interface with other departments to address escalated issues. Administer certain issues for phone staff - counseling employees, approving time cards, scheduling vacation and time off and monitoring attendance. Conduct on-going evaluation of the switchboard functionality, menus, technology, staffing and overall planning for this area. Handle escalated customer issues that result in face to face meetings. Act as the facilitator to resolve these clients' issues. Be the point of contact for all customers who come to Chase in... See job listing >21 days ago from JP Morgan Chase - Save - Block - Flag - More Tools...
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