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Help Desk Support Technician Level 1
Job Code: TTC-42-IT-EA Help Desk Support Technician Level 1 Job Code : TTC-42-IT-EA Division : TES Location : Pasadena CA US 91107 Career Level : Entry Level Education : Associate Degree Category : Information Technology Job Description : Responsibilities: Provide level 1 help desk phone support and responsible for assisting with a variety of help desk and desktop support activities. Monitor and respond to work orders and tickets. Strong knowledge of PC desktop support experience with Active Directory, Windows Server 2003, Windows XP, and MS office 2003 including Outlook 2003. Basic network troubleshooting, DNS, DHCP and understanding of TCP/IP configurations on desktops as well as Internet/Intranet browser configuration. Excellent customer service skills are a must. Previous phone...
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