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2nd Shift Commercial Fulfillment AgentFifth Third Bank - Cincinnati, OHGENERAL FUNCTION: Assist in the management of the network using a mainframe, trouble ticketing system and telephone monitoring software throughout a scheduled shift. This includes the management and timely escalation of events that result from hardware, communication and supply errors. DUTIES & RESPONSIBILITIES: * Fulfills incoming service request from Commercial Customers and Relationship Officers to the Lockbox and Healthcare area regarding escalations and research requests. * Performs duties with majority of time spent on customer service request that include: researching complex lockbox issues, check copies, faxing statements, researching misapplied funds, and other escalated administrative functions. * Provides dedicated support for sensitive Commercial Lockbox and Healthcare... See job listing >30+ days ago from Fifth Third Bank - Save - Block - Flag - More Tools...
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Fifth Third Bank
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Headquarters:
Fifth Third Center
Cincinnati, OH 45263
Phone: 513-579-5300
http://www.53.com - Line of Business: State Commercial Bank
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Key Numbers:
Company Type Private Company Revenue $500M+ Company Size More than 5000 employees
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