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Help DeskProgramming Solutions - Minneapolis, MNPositon: Help Desk Analyst Location: Eagan, MN Duration: 12 months contract-to-hire Overall Experience : 04-06 Yrs. Position Description: Provide phone support to worldwide internal customers and business partners. This phone support directly affects the continued operations of computer systems. Troubleshoot functional and technical problems and drive issues to resolution. Provide verbal and/or written communication to support personnel to ensure minimum equipment / applications downtime. Help Desk is a 24x7 environment with rotating shifts and rotating days off. Must have a broad knowledge of networks, systems, applications, LAN's and/or hardware. Mainframe experience highly desireable. A working knowledge of airport operations, reservation systems, and/or maintenance operations is preferred...originally from Job.com - More Tools...
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