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Associate Account Manager - new
: > Track, report, and analyze on: daily service sales, promotional effectiveness, service escalations, CSAT, SLAs and progress against forecast > Provide support to senior account team on multiple projects in all lifecycles of product from design to launch > Work closely with the Support.com internal functional groups including finance, service center operations, our internal call center, product management and development to ensure program operations and revenue activities are accomplished on time and on budget -Offer setup - Marketing materials review - Training materials review > Verify all new procedures, service changes, and system modifications have been fully tested in the field, prior to launching in Support.com and partner call centers. > Monitor competitor services and maintain...
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