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Data & Technical Services SpecialistU.S. Cellular - Bolingbrook, ILData & Technical Services Specialist Investigates and resolves wireless data device and network problems of customers: Receives support requests via telephone e-mail from customers having problems using their cellular phone and/or wireless data product or service or inquiring how to use specific device or application. Talks to customer to learn procedures followed and source of error. Answers questions, applying knowledge of the application, network, device and procedures. Asks user with problem to assist in troubleshooting or diagnostic procedures. Determines source of the problem using prescribed methods and tools. Documents all interactions relating to a problem. Responsibilities * Diagnose and resolve cellular technical issues with emphasis on Customer Service. * Maintain accurate... See job listing >28 days ago from U.S. Cellular - Save - Block - Flag - More Tools...
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U.S. Cellular
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Headquarters:
8410 W Bryn Mawr Ave # 700
Chicago, IL 60631
Phone: 773-399-8900
http://www.uscc.com - Line of Business: Operator Of Cellular Telephone Services
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Key Numbers:
Company Type Public (USM:ASE) Company Revenue $500M+ Company Size More than 5000 employees
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