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Director, IS Customer Support GroupNationwide Children's Hospital - Columbus, OHThe Director- Customer Support is responsible for the development, implementation and ongoing management of customer service within the Information Services department. This position is directly responsible for the desktop engineering, desktop support, help desk, procurement and education functions. The position is responsible for leading the development of an integrated service/support model for all I.S. functions including desktop services, change management, problem management and quality assurance. This Director position, reporting directly to the CIO will support 3 managers and 39 staff. Responsibilities include Desktop services, Help Desk and Desktop Engineering. This department supports over 6500 computers and nearly 10,000 users. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: * Master'sdegree...originally from LatPro Inc. - More Tools...
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