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Front Office Manager

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Company: Comfort Inn

Location: Morgantown, WV

Date Posted: September 12, 2013

Source: Snagajob

You can make a Difference. We are one of the most successful hotel chains in the world. At COMFORT INN, you'll get the support and training you need to be your best. Culturally, we're a very, very friendly place to work. Casual but professional. You'll enjoy a positive work-life balance. You'll work side-by-side with smart, motivated, fun people who know they make a difference. The bottom line: We believe in the awesome power of individuals working together toward a shared vision. And we believe we can have fun doing it! Join our winning team as a Front Office Manager!

JOB DESCRIPTION:
Responsibilities include assisting in managing telephone services, guest services, and oversee hiring, development, and training of staff. Assist in managing inventory to ensure room occupancy and daily rate objectives are met. Receive guest complaints and ensure they are met to the guest satisfaction. Assist in ...

You can make a Difference. We are one of the most successful hotel chains in the world. At COMFORT INN, you'll get the support and training you need to be your best. Culturally, we're a very, very friendly place to work. Casual but professional. You'll enjoy a positive work-life balance. You'll work side-by-side with smart, motivated, fun people who know they make a difference. The bottom line: We believe in the awesome power of individuals working together toward a shared vision. And we believe we can have fun doing it! Join our winning team as a Front Office Manager!

JOB DESCRIPTION:
Responsibilities include assisting in managing telephone services, guest services, and oversee hiring, development, and training of staff. Assist in managing inventory to ensure room occupancy and daily rate objectives are met. Receive guest complaints and ensure they are met to the guest satisfaction. Assist in developing procedures for security of guest belongings and receipt, control and accounting for guest payments and transactions. Assist Front Desk Manager when not on property.

ESSENTIAL TASKS:
Interview and recommend candidates for hire in the Front Desk DepartmentParticipate in the orientation of each new Front Desk employeeCompleting the appropriate orientation paperworkCoach and counsel employees at the Front Desk in a positive fashion to produce improved work performanceRecommend disciplinary action for violations of employee conduct, policy, and poor performance of essential tasksComplete documentation on disciplinary situations for approval by the General ManagerMaintain an effective training program to ensure that all new employees are properly equipped to execute their jobsPersonally follow up with new employees to ensure they are receiving the proper trainingPrepare work schedules to efficiently handle expected business levelsBe proficient in all Front Desk operations Set standards through providing leadership by example The Front Desk Manager should spend a major portion of his or her time actually working The Front DeskOccasionally prepare bank deposit when called to do so by the General ManagerEnsure that employees follow proper clock-in procedureMonitor hours worked to prevent overtimeApprove time cards for Front Desk employees at the end of each pay periodMaintain sufficient levels of supplies for the operation of the Front DeskUse proper purchase order procedure when purchasing ItemsSupervise the presentation of the Complimentary Breakfast Order and maintain secure and sanitary storageComplete Income Audit checklist for each days workVerify that all work by the Front Desk Clerks and Night Auditor has been done correctly and is accurateComplete Daily Sales and Revenue Report by adding bank deposit information after deposit is taken to bankBalance front and back sidesTransmit daily VISA/MasterCard sales to the credit card processing company through the electronic terminalEnsure that all charges and credits transmitted balance to the days work and paper vouchers.

Accounts Receivable:
Ensure that all invoices are mailed daily, check each previous days check log to ensure that all checks received were posted at the Front Desk, maintain an active collections effort on any accounts that are 30 days or more past due, coordinate with the General Manager on accounts that are more than 60 days past due for stronger measures Research past bills for guests and send copies of receipts to guests requesting them (only when you are sure that it is the person who registered for the room.) Require the guest request in writing with a signature when you are unsure.Supervise the Night Auditors. Interview and recommend new candidates for hire. Maintain an effective training program Monitor Night Auditors performance Coach and counsel Night Auditors for improved performance as necessary Recommend disciplinary action to the General Manager if necessary Coordinate their schedules and be available to work anytime a night audit shift cannot be covered.

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