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Email Chat Support / Online Customer Service Representative

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Company: Sykes Home Powered By Alpine Access

Location: Salisbury, MD

Date Posted: September 18, 2014

Source: Sykes Home Powered by Alpine Access

Job Description

Today’s customers want to interact with companies in a way that is convenient for them. Whether that interaction is through email, chat, text, telephone, or social media, Sykes Home Powered by Alpine Access’ Online Customer Support Professionals are responsible for providing assistance through all online communication channels.

Our online customer service representatives work from home where they are solely focused on reading and responding to customer inquiries. As an Email and Chat Support employee, you'll be responsible for providing technical support through a virtual client interface as well as responding quickly and accurately to incoming customer emails. Excellent written and verbal communication skills are essential! We are looking for fast and accurate typists who can deliver polite, superior customer service and create loyal advocates.

Job Requirements

Our online customer service representatives provide support for a variety of topics which could include password resets, new purchase set-up ...

Job Description

Today’s customers want to interact with companies in a way that is convenient for them. Whether that interaction is through email, chat, text, telephone, or social media, Sykes Home Powered by Alpine Access’ Online Customer Support Professionals are responsible for providing assistance through all online communication channels.

Our online customer service representatives work from home where they are solely focused on reading and responding to customer inquiries. As an Email and Chat Support employee, you'll be responsible for providing technical support through a virtual client interface as well as responding quickly and accurately to incoming customer emails. Excellent written and verbal communication skills are essential! We are looking for fast and accurate typists who can deliver polite, superior customer service and create loyal advocates.

Job Requirements

Our online customer service representatives provide support for a variety of topics which could include password resets, new purchase set-up, hardware and software support, and installation and application issue resolution. Our online technical support professionals receive many emails and chats throughout their day, so they must be able to manage several customers per shift.

Sykes Home is the leading virtual contact center company and we make it easy to have a work from home job. Working from home is not for everyone. It requires self-discipline and the ability to work independently. We provide the training for you to be a successful online customer service professional while working at home with the flexibility to enjoy a healthy work/life balance. You provide a quiet home office, computer, headsets, internet connection and a dedicated phone line. All of our work at home agents are employees of Sykes Home, not contractors. We treat our teams like family. Learn more about the Sykes Home family by applying for an online support job today.

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