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Appliance Installer (Installer III)

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Company: Pirch

Location: Los Angeles, CA

Date Posted: June 10, 2014

Source: Pirch, Inc

JOB TITLE:
Advisor, Care & Installation –

Installer III REPORTS TO:
Manager, Care &

Installation JOB TYPE:

Non-Exempt PURPOSE:
Creating moments of joy for our customers is a coordinated effort across our showrooms and distribution centers requiring everyone to execute their role perfectly. As an Installer III (Advisor, Care & Installation) you are responsible for delivery and installation of our products at customers’ homes, locations and construction sites. In this role you will also assist in the training, support and guidance of other Advisors and teams. ATTRIBUTES OF A GREAT CARE & INSTALLATION ADVISOR (INSTALLER III)
* Kindness and respect for all people
* Passion for serving others and creating joyful experiences
* A positive and enthusiastic attitude
* Keeps commitments and inspires the trust of others
* Works ethically and with integrity
* Over-communicates to ensure accuracy and understanding
* A genuine care and concern for every detail
* Excited to pass along knowledge and help others improve
* Willingness to jump in ...

JOB TITLE:
Advisor, Care & Installation –

Installer III REPORTS TO:
Manager, Care &

Installation JOB TYPE:

Non-Exempt PURPOSE:
Creating moments of joy for our customers is a coordinated effort across our showrooms and distribution centers requiring everyone to execute their role perfectly. As an Installer III (Advisor, Care & Installation) you are responsible for delivery and installation of our products at customers’ homes, locations and construction sites. In this role you will also assist in the training, support and guidance of other Advisors and teams. ATTRIBUTES OF A GREAT CARE & INSTALLATION ADVISOR (INSTALLER III)
* Kindness and respect for all people
* Passion for serving others and creating joyful experiences
* A positive and enthusiastic attitude
* Keeps commitments and inspires the trust of others
* Works ethically and with integrity
* Over-communicates to ensure accuracy and understanding
* A genuine care and concern for every detail
* Excited to pass along knowledge and help others improve
* Willingness to jump in and help wherever needed
* Desire to be part of a team and have fun
* A strong personal identification with the PIRCH Manifesto WHAT OUR CARE & INSTALLATION ADVISORS – INSTALLER III DO (among other things)
* Inspire and create moments of joy
* Successfully pass Level III Installer testing certification (following at least one year as an Installer II) which qualifies Level III Installer to handle and install all products from Level I and Level II, plus the commercial equipment which consist of ranges, professional hoods, island hoods and downdraft cooking equipment with blowers
* The level III installer must have the ability to use power tools to modify openings in wood cabinets and most types of counter tops to accept appliance(s). Must also have the skills, knowledge and ability to inspect gas, water and electricity to properly make connections and ensure safety for the consumer
* Successfully deliver appliances and plumbing products to customer’s home or other specified location
* Writes bids for multiple unit installation projects with scope of labor and parts
* Conduct pre-site inspections and provides bids for custom work when needed
* Document all pertinent information with regard to daily delivery and installation paperwork for accurate record keeping
* Listens to and resolves service complaints in the field and escalates issues if beyond their skill set
* Successfully loads and unloads truck
* Obtain customer signature on packing slip for the receipt of goods with regard to pick-up, delivery or Install
* Communicate status of each stop to scheduling and routing advisor along with accounting for accurate billing process
* Ensure cleanliness of the vehicle interior
* Performs and ensures routine inspections on vehicles are maintained
* Assist with ordering and maintaining stock levels for installation parts
* Ensure that installation parts area is maintained daily
* Provide guidance, troubleshooting and training to level I and II installer ROLE REQUIREMENTS
* Five-day work week will include weekends
* Long hours of moving and lifting
* Heavy lifting up to 50 lbs.
* Valid driver’s license and clean driving record EDUCATION AND EXPERIENCE
* High school diploma or general education degree (GED)
* Two to five years of experience installing appliances required

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