Mental Health Services Manager

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Company: Quest Center For Integrative Health
Location: Portland, OR
Date Posted: May 21, 2014
RESPONSIBILITIES: The Mental Health Services manager will oversee the adequacy, appropriateness, and quality of client care and implement orientation, supervision, and staff performance activities to ensure high standards of client and agency results. He/she will implement and participate in Multidisciplinary Team Meetings and reviews, High Risk Case Reviews, supervision, team meetings across the agency, and also monitor workers’ productivity and complete staff evaluations. He/she will also carry a clinical caseload. Additional responsibilities include:


Coordinate Clinical Supervision to approximately six mental health and substance abuse treatment staff across the agency

Direct and supervise all intake operations, ensuring that intake is comprehensive, timely, and professional

Coordinate and implement orientation and training for all new staff

Help to Provide direct supervision to clinicians (one-to-one) as well as conducting weekly clinical team meetings, case conferences, safety and quality assurance meetings, in-service trainings, hosting guest speakers and providing literature review and discussion

Help to Provide direction, training, and coaching for all program staff and interns

Help to Provide consistent and direct performance feedback, and corrective action as needed for all program staff and interns

Provide guidance on career development to all program staff and interns

Ensure compliance with all funding and accreditation standards and regulations, as well as program specific policies and procedures

Develop and update policies, procedures and directives in accordance with all regulatory and accreditation requirements and ensure staff training and implementation of such

Foster teamwork and leadership in both staff and persons served by the program



Conduct outreach and create environments in which family, friends, and established relationships of the person served can be fostered

Respond, as needed, to client grievances and complaints

Mediate clinician/client conflicts and manage day-to-day client needs/issues that arise

Provide counseling services, group and one on one to clients



Monitor case assignments and ensure appropriate caseload mix

Plan, implement, and manage staffing pattern to ensure required level of service to clients and ensure staff and client safety

Monitor contract utilization, performance measures and programming to meet requirements and achieve contract renewal

Ensure ongoing collection of service delivery and billing data

Coordinate Response to internal and external data collection and reporting requests

Contribute to grant and contract RFPs and RFIs as determined by supervisor

Monitor and report to supervisor on budget line items and review billable hours and staff productivity on a weekly basis

Provide guidance concerning day-to-day delivery of program elements to ensure smooth operation

Coordinate quality assurance chart reviews, assessing clinical and medical documentation to ensure compliance with regulation and program standards

Assist in implementation of Quality Improvement Program, initiatives, and goals

Provide on-call coverage

Conduct annual staff performance evaluations as determined by supervisor

Conduct employment interviews with Program Managers



Masters Degree in Behavioral Science required

Experience in chemical dependency preferred, and must have a positive attitude toward chemically dependent persons

Ability to provide leadership and team management to staff

Ability to balance competing priorities and make independent judgments and decisions

Ability to work in a professional, confidential, and collaborative capacity

Sensitivity to cultural, religious, racial, disability and gender issues

Knowledge of state and federal confidentiality, contract management and program administration regulations.

Knowledge of operations management procedures and practices.

Sensitivity to cultural, religious, racial, disability and gender issues.

Knowledge and use of different communication and learning styles.

Knowledge of organizational, strategic, participatory, collaborative skills.

Knowledge of available therapies and service providers.

Knowledge of empowerment and self-advocacy techniques.

Knowledge of participatory planning techniques.

Knowledge of crisis intervention techniques.

Knowledge of strength based modalities and evidence based practices and commitment to adherence to such as appropriate.

Knowledge of financial management practices in human service organizations.

Knowledge of all OHP products and other third-party billing documentation requirements.

EDUCATION/TRAINING: Masters Degree in Behavioral Science required, women and minorities encouraged to apply.

Please email your Resume and a cover letter saying why you would like to work at Quest.