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Solution Architect

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Company: Merkle

Location: Marlborough, MA

Date Posted: May 5, 2014

Source: Merkle Inc

Who we are: Merkle, a technology enabled, data driven customer relationship marketing (CRM) firm, is the nation’s largest privately-held agency. As a leading provider of fully integrated customer relationship marketing solutions, we provide the framework for organizations to apply quantitative strategies to their marketing programs across mass, direct, and digital media. By combining a complete range of marketing, technical, analytical and creative disciplines, Merkle works with clients to design, execute and evaluate connected CRM programs. With more than 2,000 employees globally, Merkle has offices in Boston; Columbia; Denver; Hagerstown; Little Rock; London; Minneapolis; Montvale; Nanjing; New York; Philadelphia; Pittsburgh; San Francisco; and Shanghai. At Merkle, we are avidly intent on being a company where exceptionally talented people want to work and clients want to do business. For more than 25 years, many of the world’s top brands, financial institutions and leading nonprofit organizations have partnered with us ...

Who we are: Merkle, a technology enabled, data driven customer relationship marketing (CRM) firm, is the nation’s largest privately-held agency. As a leading provider of fully integrated customer relationship marketing solutions, we provide the framework for organizations to apply quantitative strategies to their marketing programs across mass, direct, and digital media. By combining a complete range of marketing, technical, analytical and creative disciplines, Merkle works with clients to design, execute and evaluate connected CRM programs. With more than 2,000 employees globally, Merkle has offices in Boston; Columbia; Denver; Hagerstown; Little Rock; London; Minneapolis; Montvale; Nanjing; New York; Philadelphia; Pittsburgh; San Francisco; and Shanghai. At Merkle, we are avidly intent on being a company where exceptionally talented people want to work and clients want to do business. For more than 25 years, many of the world’s top brands, financial institutions and leading nonprofit organizations have partnered with us to maximize the value of their customer portfolios. Our clients include: GEICO, Dell, DirecTV, Microsoft, MetLife, Regions, Travelers, the National Multiple Sclerosis Society, the American Cancer Society, and Susan G. Komen to name just a few. Our employees are engaged in solving complex client issues, and we work hard to ensure that we are keeping our employees happy – these things drive us. Merkle has been experiencing sustained 25% growth since 1989, with revenues of $315M in 2013 and a projected run rate of approximately $360M for
2014. We hire individuals that thrive in a growth environment. We are people centric culture and proud of the recognition we have received including:

Advertising Age A-List:
“Agency to Watch in 2012”; SmartCEO Magazine as a Future 50 Company ’11; The Washington Post’s Post 200 ’13; The Denver Post’s Top Workplaces ’13; Pittsburgh Post-Gazette’s Top Workplaces ’12, ’13; Baltimore Magazine’s Best Places to Work 2009, ‘10, ’11;

What We Need:
We are looking for experienced Solution Architects who can straddle both business requirements and technology implementations to deliver CRM / Database Marketing solutions. The Solution Architect role is one of the core leadership roles in all of our implementations. This role encompasses aspects of Technical Architect, Business Subject Matter Expert and Engagement Manager/Project Manager functions. The Solution Architect owns the design of all functional and technical aspects of a CRM solution during the Delivery phase and provides proper hand-off/sign-off of the solution into Production (hosted/self-service/installed). A Solution Architect should have at least 10+ years of experience in CRM solutions and data warehouse implementations. A Solution Architect needs to be consultative, client-facing and should be capable of responding to RFPs and should effectively contribute to the pre-sales and sales process to grow our business. Solution Architect’s ownership covers the following functional components of a CRM solution:

Input Data:
Experience in common file formats and types (batch and real-time) CDI integration: Knowledge of Customer Data Integration is a must ETL process: In-depth batch and real-time data integration experience Platform and tools: Any industry standard data modeling tool; Informatica and scripting knowledge a plus; Working knowledge of Unica, Alterian, Cognos, Microstrategy, BusinessObjects and SAS a big plus Database management: In-depth knowledge on RDBMS (MS SQL and Oracle) and Appliance (Netezza and Teradata) technology

Data Model:
In-depth data modeling skills Application integration: Campaign, BI and Modeling and custom UI tool integration experience a must Marketing execution: Experience in data integration to support marketing execution and analytics Solution Architect responsibilities for client solution delivery include: Lead CRM solution implementation projects Own functional design of the end-to-end solution footprint during implementation Conduct design reviews Manage and communicate with external client teams during delivery Lead and participate in RFPs and provide technology solution content Audit existing (hosted) solutions and recommend enhancements

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