Welcome to Simply Hired!

Like what you see here? Check out more Hotel, Motel, and Resort Desk Clerks jobs like this one.

Show Me More

Guest Service Agent

Apply Now

Company: Palomar Philadelphia Hotel

Location: Philadelphia, PA

Date Posted: September 26, 2014

Source: Hcareers.com

Hotel Palomar Philadelphia is actively seeking a highly motivated, determined, well spoken, experienced Guest Service Agent for this fabulous lifestyle hotel.

The Guest Service Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Guest Service Agent must be accurate with daily accounting procedures.

The essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname!

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Review arrivals noting special requests, blocking rooms as needed.

Check in and out hotel guests in a confident, professional and friendly manner.

Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.

Complete all items on appropriate (AM, PM, Graveyard) checklist by end of shift.

Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and ...

Hotel Palomar Philadelphia is actively seeking a highly motivated, determined, well spoken, experienced Guest Service Agent for this fabulous lifestyle hotel.

The Guest Service Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Guest Service Agent must be accurate with daily accounting procedures.

The essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname!

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Review arrivals noting special requests, blocking rooms as needed.

Check in and out hotel guests in a confident, professional and friendly manner.

Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.

Complete all items on appropriate (AM, PM, Graveyard) checklist by end of shift.

Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.

Follow established key control policy.

Ensure proper credit policies are followed.

Issue guest safety deposit boxes.

Submit all lost & found articles accompanied by a completed lost & found report.

Knowledgeable of immediate area, services, attractions, and events.

Assist with Concierge services in the absence of the Concierge.

Knowledgeable of fire and emergency procedures.

Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.

Verify credit limit report.

Monitor room availability throughout the day.

Review daily the selling status of the hotel using yield management system.

Attend department meeting once a month.

Performs all other duties as directed by immediate supervisor.

Other Department related duties as become necessary.

Contact via telephone with the other departments such as Reservations, Sales, Housekeeping, Bell Staff, and Valet is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction.

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Candidate must possess a flexible schedule.

EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience.

OTHER SKILLS and ABILITIES:
Must be accountable for balancing daily shift bank. Also must maintain organization image by demonstrating quality service at all times.

Show more

Other jobs you might like

  • Front Desk Lead-Full Time days

    Tenet Healthcare

    - Philadelphia, PA

    Job Summary: The receptionist- testing coordinator performs a variety of administrative and customer service activities in collaboration with peers and healthcare providers to...

    8 days ago from Tenet Healthcare
  • Front Desk Coordinator Part Time

    Center For Women's Health

    - Langhorne, PA

    Company Description: The Center for Women's Health specializes in the complete care, daily well being and professional support of women at every stage of their lives. Job...

    9 days ago from ZipRecruiter
  • Front Desk Coordinator

    Toni & Guy Hairdressing Academy - Philadelphia

    - Philadelphia, PA

    Toni&Guy Hairdressing Academy - Philadelphia is currently looking to add to our team at our campus in Philadelphia, PA. This is a part time position for  our evening class...

    16 days ago from CareerBuilder
  • Customer Service/Front Desk Coordinator

    Confidential

    - Edison, NJ

    Job Description: Small privately owned company located in Edison is looking for a Front Desk Coordinator with a strong customer service background to maintain the front desk and...

    14 days ago from JobsInLogistics.com
  • Guest Services

    NEW

    European Wax Center Broomall

    - Broomall, PA

    Company Description: European Wax Center was founded a decade ago on the belief that all of us deserve beautiful, gorgeous skin by not concealing who we are, but by having the...

    3 hours ago from ZipRecruiter
  • Guest Service Representative - Courtyard Philadelphia Willow Grove (14001XJ5)

    NEW

    Marriott

    - Philadelphia, PA

    Its a powerful feeling, to belong. Its inspiring people to do more than they thought they could. Its leading the way by rolling up your sleeves to accomplish a common goal. Its...

    3 hours ago from Get Resort Jobs
  • Front Desk Coordinator

    NEW

    Lyceum Physical Medicine

    - Philadelphia, PA

    Company Description: 85 Years of combined clinical experience promoting healthier lifestyles and helping people just like you. Lyceum Physical Medicine provides modern medical and...

    5 hours ago from ZipRecruiter
  • Medical Front Desk

    Alliedop

    - Mount Laurel, NJ

    Growing and fast paced multi location healthcare facility is looking for a motivated Front Desk employee with medical office setting experience. As an integral player on the...

    16 days ago from CareerBuilder
  • Gallery Host (Guest Service Agent)

    Hyatt Hotels

    - Philadelphia, PA

    A Call Center Agent is the first point of contact for all our clients customers. This role provides tier one support for customer interactions over the phone. ## Description...

    30+ days ago from youremployment.com
  • Hotel Receptionist

    US Local Recruitment

    - Philadelphia, PA

    Job Description: Click the Apply Now button to send us your resume. Our client has current vacancies for the position of Hotel Receptionist. As a hotel receptionist, your main...

    30+ days ago from ZipRecruiter

Show Me More

Were you satisfied with these results? Yes | No
Thank you for your feedback!