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Business Consultant

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Company: Nice Systems

Location: Paramus, NJ

Date Posted: July 31, 2014

Source: TheLadders.com

Overview:

The primary role of the Business Consultant is to facilitate business transformation and drive increased adoption of NICE solutions with NICE clients. The Business Consultant is responsible for leading consulting projects in the areas of contact center performance and process improvement and ensuring business readiness for optimal adoption and utilization of NICE solutions across the enterprise.

Duties and Responsibilities:



  • Responsible for the successful delivery of contact center performance improvement projects, resulting in highly satisfied, reference-able clients
  • Deliver value added consulting services in the area of contact center performance improvement and business transformation, leveraging knowledge of industry best practices and proven practices using NICE solutions.
  • Deliver services and solutions that create measurable value and leverage clients’ investment in NICE technology thereby improving ROI as well as profit for NICE
  • Work with product sales and clients to educate on value of business consulting and benefits of additional NICE solutions

Education and ...

Overview:

The primary role of the Business Consultant is to facilitate business transformation and drive increased adoption of NICE solutions with NICE clients. The Business Consultant is responsible for leading consulting projects in the areas of contact center performance and process improvement and ensuring business readiness for optimal adoption and utilization of NICE solutions across the enterprise.

Duties and Responsibilities:



  • Responsible for the successful delivery of contact center performance improvement projects, resulting in highly satisfied, reference-able clients
  • Deliver value added consulting services in the area of contact center performance improvement and business transformation, leveraging knowledge of industry best practices and proven practices using NICE solutions.
  • Deliver services and solutions that create measurable value and leverage clients’ investment in NICE technology thereby improving ROI as well as profit for NICE
  • Work with product sales and clients to educate on value of business consulting and benefits of additional NICE solutions

Education and Experience:



  • Minimum of 8 years of call center / contact center leadership experience; ideal candidate will come from a leadership role within diverse contact center environments and/or a contact center consulting firm or contact center technology company.
  • Subject matter expertise in the areas of contact center business operations, performance management and metrics, quality management and training; working knowledge of but not a focus on technical infrastructure.
  • Business development experience focused on solutions with a significant services component.
  • Excellent verbal and written communication and presentation skills.
  • Must be willing to travel extensively up to 80%.
  • MBA preferred; BA/BS in relevant field required.

Knowledge and Skills:



  • Ability to partner and align with clients delivering added-value in every touch point of the relationship.
  • Ability to contribute to a high performance team.
  • Manage client relationships and individual engagements with a strong focus on excellence – high level of accountability at the individual level; service and support that exceeds client needs; recognition of employee contributions to drive individual and team performance.
  • Self motivated to strive for professional excellence in all aspects of work.
  • “Can-Do” attitude and approach, and delivers.

NICE Systems is an Equal Opportunity/Affirmative Action Employer, M/F/D/V.


Apply Here: http://hire.jobvite.com... k=Apply&j=odOfZfwZ&s=jobTarget


PI81000880

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