Call Center Business to Business Operations - Sales Manager

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Company: Tlk Group
Location: Richmond, VA
Date Posted: June 10, 2014
Source: ActiveHire
Job Summary:
As a member of the Business to Business Operations Team, the Sales Manager will successfully manages and develops the business to business team and coordinates activities of team members engaged in all activities.
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 Essential Duties & Responsibilities:
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  • Lead a medium size team (3-5 supervisors, 50+ sales reps) to achieve sales and service results.
  • Analyzes trends and formulates plans to deliver goals including sales, cost management and employee development.
  • Maintain performance records/reports of team.
  • Responsible for developing, supervising and coaching the first level managers.
  • Directly responsible for developing local training initiatives for employee development.
  • Has overall responsibility to ensure the daily operations at the Center are staffed to run effectively and efficiently.
  • Identify team members who require training in advanced topics or remedial training; transfer team members to retraining spine as required with appropriate documentation on performance weakness and strengths.
  • Monitor call performance of team members against standards
  • Conduct performance counseling and coaching on a periodic basis with staff members; conduct performance reviews; make recommendations for salary changes.
  • Establish and maintain an environment that encourages team work and individual efforts and ethical behavior.
  • Maintain appropriate staffing levels for team
  • Administer verbal and written counseling to correct inappropriate behavior and conduct.
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 Qualifications:
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  • 3- 5 years of progressive management experience in sales, call centers, or other performance based industry
  • Recent experience in call center operations.
  • Able to write routine reports, procedures and correspondence.
  • Able to speak effectively with customers or employees of organization
  • Ability to build relationships and work effectively at all levels of an organization and to interact confidently with senior management.
  • Exceptional leadership, motivational skills, excellent communication skills, both oral and written.
  • Must demonstrate the ability to manage and motivate a diverse work force.
  • Must be PC literate
Please apply to apply_957434@activehire.com

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