Welcome to Simply Hired!

Like what you see here? Check out more Computer Occupations, All Other jobs like this one.

Show Me More

Cisco CVP CTI Architect

Apply Now

Company: Network Data Systems

Location: Baltimore, MD

Date Posted: July 28, 2014

Source: Network Data Systems

Network Data Systems (NDS) is a proven leader in IT Infrastructure consulting. We are privately owned, profitable, and growing rapidly: a combination that provides our consultants with a lot of fantastic career opportunities. Our services based infrastructure focus enables NDS to build long-term relationships withour clients, as well as to hire and retain top professionals in our industry. We enjoy probiding our clients with exceptional value and we want people on our team who feel the same way.

We have an immediate opportunity for a Cisco CVP CTI Architect to work on a long term (5+ years) project in Baltimore, MD.

Responsibilities:

  • Complete life cycle support from compiling requirements, design, configuration, maintenance and troubleshooting and deploying Cisco CVP systems in complex Cisco contact center environments and integration with speech recognition engines like Nuance to support speech enabled VXML applications
  • Design, support and troubleshooting of Cisco CTI desktop screen pop in ...

Network Data Systems (NDS) is a proven leader in IT Infrastructure consulting. We are privately owned, profitable, and growing rapidly: a combination that provides our consultants with a lot of fantastic career opportunities. Our services based infrastructure focus enables NDS to build long-term relationships withour clients, as well as to hire and retain top professionals in our industry. We enjoy probiding our clients with exceptional value and we want people on our team who feel the same way.

We have an immediate opportunity for a Cisco CVP CTI Architect to work on a long term (5+ years) project in Baltimore, MD.

Responsibilities:

  • Complete life cycle support from compiling requirements, design, configuration, maintenance and troubleshooting and deploying Cisco CVP systems in complex Cisco contact center environments and integration with speech recognition engines like Nuance to support speech enabled VXML applications
  • Design, support and troubleshooting of Cisco CTI desktop screen pop in Cisco UCCE environments.
  • Experience in Computer Telephony Integration (CTI) technologies in Cisco IPCC deployment (CVP, ICM, and CUCM).
  • Installation and configuration of Cisco CVP elements on UCS infrastructure

Required Knowledge, Skills, Competencies:

  • Bachelors Degree and 5 or more years experience in CTI/IVR design and development
  • Experience with IVR self-Service VXML speech applications, CTI/CTIOS integration, peripheral gateway configuration and debugging error conditions
  • Knowledge of back end integration to databases (MSSQL, Oracle, MySQL) for data access
  • Experience with speech engines (Nuance ASR/TTS) integration to CVP
  • Experience working with enterprise-level IPCC deployments that include IVR self-service/ICM routing /ACD call routing and workflow management
  • Knowledge of reporting requirements for self service applications and cradle to grave call treatment
  • Experience with the Cisco contact center product suite including CVP, UCCE, and CUCM environments on UCS infrastructure, CTI desktop and screen pop integration
  • Cisco certifications and Knowledge of traditional telephony and call center technologies (WFM/CQM etc.) is a plus
  • Ability to analyze existing call center operations (screen pop, soft phone functionality), call associated data transfer via variables and trace call/data flow.
  • Excellent written and oral communication skills, documentation (Word, Visio)
  • Ability to collaborate with multiple teams

Candidates must pass a drug test and criminal background check prior to starting.

NDS is NOT a staffing firm, and we aren't a typical IT consulting firm, either. We believe that if we make our employees our first priority, our customers will benefit from working with highly skilled, professional and happy consultants. A lot of companies talk about being employee focused, but we live it (as demonstrated by our nearly zero rate of unwanted employee turnover!).

Show more

Other jobs you might like

  • Computer Systems Architect

    National Security Agency

    - Fort George G Meade, MD

    Responsibilities The National Security Agency (NSA) currently has opportunities for highly motivated data modelers to develop, align, implement, and maintain data domain ...

    30+ days ago from National Security Agency
  • Radar Systems Engineer 3

    Northrop Grumman

    - Baltimore, MD

    Job Description As the lead developer of radars for some of the most advanced systems in the U.S. arsenal, Northrop Grumman Electronic Systems is a world leader in ...

    7 days ago from Northrop Grumman
  • Summer Management Trainee Intern Baltimore Eastern Shore (Enterprise)

    Enterprise Rent-A-Car

    - Baltimore, MD

    Our Internships play an integral role in the success of Enterprise and are a comprehensive introduction to our Management Training Program. For a college student, ...

    14 days ago from Enterprise Rent-A-Car
  • Solution Architect Manager (7152297)

    PwC

    - Washington, DC

    PwC/LoS Overview: Are you interested in the opportunity to work for an industry-leading firm that services clients that include the Fortune 500, and will give you the ...

    15 days ago from PwC
  • Solutions Architect

    University of Maryland University College

    - Adelphi, MD

    Solutions Architect, IT Solution Development Office of Information Technology Exempt, Regular, Full-time,� Pay Grade 4.3 University of Maryland University College ...

    8 days ago from The Washington Post
  • Solution Architect Manager (7152311)

    PwC

    - Mclean, VA

    PwC/LoS Overview: Are you interested in the opportunity to work for an industry-leading firm that services clients that include the Fortune 500, and will give you the ...

    15 days ago from PwC
  • Solution Architect w/TOGAF

    NEW

    Princeton Information Ltd

    - Reston, VA

    The Solution Architect role applies vast experience of system architectures, application technologies, data architectures, and infrastructures to support key IT initiatives. The ...

    1 day ago from Dice
  • Architect III

    ASK Staffing Inc

    - Herndon, VA

    Senior Data Architect Plan and design methods for the optimization and integration of various forms of technology systems or policies and high level principals. Apply varied ...

    9 days ago from Tech Fetch
  • Processor Architect 4 - for Supercomputing

    Northrop Grumman

    - Baltimore, MD

    Job Description Northrop Grumman Electronic Systems is seeking a Computer/Processor Architect to invent a new family of computers from a new family of digital logic! ...

    8 days ago from Northrop Grumman
  • Linux Security Architect

    NEW

    TEKsystems, Inc

    - Sterling, VA

    Our Customer, the international leader in mobility insurance, is looking for a Linux Security Architect to join their team in Sterling, VA. With the wake of cyber-attacks on ...

    1 day ago from Sologig

Show Me More