Cisco CVP CTI Architect

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Company: Network Data Systems
Location: Baltimore, MD
Date Posted: July 28, 2014
Source: Network Data Systems

Network Data Systems (NDS) is a proven leader in IT Infrastructure consulting. We are privately owned, profitable, and growing rapidly: a combination that provides our consultants with a lot of fantastic career opportunities. Our services based infrastructure focus enables NDS to build long-term relationships withour clients, as well as to hire and retain top professionals in our industry. We enjoy probiding our clients with exceptional value and we want people on our team who feel the same way.

We have an immediate opportunity for a Cisco CVP CTI Architect to work on a long term (5+ years) project in Baltimore, MD.

Responsibilities:

  • Complete life cycle support from compiling requirements, design, configuration, maintenance and troubleshooting and deploying Cisco CVP systems in complex Cisco contact center environments and integration with speech recognition engines like Nuance to support speech enabled VXML applications
  • Design, support and troubleshooting of Cisco CTI desktop screen pop in ...

Network Data Systems (NDS) is a proven leader in IT Infrastructure consulting. We are privately owned, profitable, and growing rapidly: a combination that provides our consultants with a lot of fantastic career opportunities. Our services based infrastructure focus enables NDS to build long-term relationships withour clients, as well as to hire and retain top professionals in our industry. We enjoy probiding our clients with exceptional value and we want people on our team who feel the same way.

We have an immediate opportunity for a Cisco CVP CTI Architect to work on a long term (5+ years) project in Baltimore, MD.

Responsibilities:

  • Complete life cycle support from compiling requirements, design, configuration, maintenance and troubleshooting and deploying Cisco CVP systems in complex Cisco contact center environments and integration with speech recognition engines like Nuance to support speech enabled VXML applications
  • Design, support and troubleshooting of Cisco CTI desktop screen pop in Cisco UCCE environments.
  • Experience in Computer Telephony Integration (CTI) technologies in Cisco IPCC deployment (CVP, ICM, and CUCM).
  • Installation and configuration of Cisco CVP elements on UCS infrastructure

Required Knowledge, Skills, Competencies:

  • Bachelors Degree and 5 or more years experience in CTI/IVR design and development
  • Experience with IVR self-Service VXML speech applications, CTI/CTIOS integration, peripheral gateway configuration and debugging error conditions
  • Knowledge of back end integration to databases (MSSQL, Oracle, MySQL) for data access
  • Experience with speech engines (Nuance ASR/TTS) integration to CVP
  • Experience working with enterprise-level IPCC deployments that include IVR self-service/ICM routing /ACD call routing and workflow management
  • Knowledge of reporting requirements for self service applications and cradle to grave call treatment
  • Experience with the Cisco contact center product suite including CVP, UCCE, and CUCM environments on UCS infrastructure, CTI desktop and screen pop integration
  • Cisco certifications and Knowledge of traditional telephony and call center technologies (WFM/CQM etc.) is a plus
  • Ability to analyze existing call center operations (screen pop, soft phone functionality), call associated data transfer via variables and trace call/data flow.
  • Excellent written and oral communication skills, documentation (Word, Visio)
  • Ability to collaborate with multiple teams

Candidates must pass a drug test and criminal background check prior to starting.

NDS is NOT a staffing firm, and we aren't a typical IT consulting firm, either. We believe that if we make our employees our first priority, our customers will benefit from working with highly skilled, professional and happy consultants. A lot of companies talk about being employee focused, but we live it (as demonstrated by our nearly zero rate of unwanted employee turnover!).

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