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Client Payroll Specialist

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Company: Trustmark Companies - Trustmark

Location: Mequon, WI

Date Posted: June 27, 2014

Source: Trustmark Companies - Trustmark

Trustmark Voluntary Benefit Solutions is a division of Trustmark Companies, a leading insurer, benefits administrator, and wellness company. Trustmark Voluntary Benefit Solutions has been serving the voluntary benefit market for nearly a century and has a history of long term relationships that have been established for over fifty plus years. As one of the leading companies in Voluntary Benefits, Trustmark is committed to providing quality voluntary benefits including Universal Life with Long Term Care, Critical Illness, Disability and Wellness for employers with 100 or more employees. Whether developing and fostering business relationships with our customers or developing and fostering careers, we are the experts in building partnerships with customers and with our employees.We are seeking a
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*Client Payroll Deduction Specialist
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* to join our VBS Sales support team in our
*
*Mequon, Wisconsin
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*office. To be successful in this role, you must have superior phone skills, be able to communicate effectively ...

Trustmark Voluntary Benefit Solutions is a division of Trustmark Companies, a leading insurer, benefits administrator, and wellness company. Trustmark Voluntary Benefit Solutions has been serving the voluntary benefit market for nearly a century and has a history of long term relationships that have been established for over fifty plus years. As one of the leading companies in Voluntary Benefits, Trustmark is committed to providing quality voluntary benefits including Universal Life with Long Term Care, Critical Illness, Disability and Wellness for employers with 100 or more employees. Whether developing and fostering business relationships with our customers or developing and fostering careers, we are the experts in building partnerships with customers and with our employees.We are seeking a
*
*Client Payroll Deduction Specialist
*
* to join our VBS Sales support team in our
*
*Mequon, Wisconsin
*
*office. To be successful in this role, you must have superior phone skills, be able to communicate effectively with internal and external customers, possess excellent problem solving abilities and be able to work collaboratively in a fast-paced environment while displaying strong multi-tasking skills to meet deadlines.
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Summary:

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*The primary objective of this position is to effectively on-board our clients as it relates to their customized payroll deduction and billing set-up. This position will require a large amount of coordination with our Sales Implementation team as well as our billing customer service team. The position requires a service-savvy personality that helps strengthen our clients’ loyalty. This person should also be able to have consultative conversations with our Producer partners educating them on Trustmark’s value-added services.
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Client Service Expert:

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* Schedules Payroll Deduction set-up calls with assigned clients regarding their customized payroll parameters
* Conducts comprehensive Payroll Deduction set-up calls educating large and small clients on suitable options and automation selection, while evaluating clients’ capabilities and needs.
* Confidently directs complex Payroll Deduction/Billing conversations while maintaining the highest level of customer-friendly temperament and positive demeanor.
* Creates and distributes a Client Implementation Summary to clients and follows up on summary approval.
* Maintains a consistent level of contact with Clients throughout the onboarding process providing education, updates, and direction
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Internal Coordination:

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* Performs some data entry and effectively communicates the details of the payroll deduction set up information to appropriate departments in a timely manner.
* Coordinates case details with Sales Implementation Managers, Key Account Managers, and Regional Sales Directors.
* Effectively transitions a client to their Billing Specialist after on-boarding has been completed
* Acts as a resource for other staff members within the client service function.
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*Broker/Enrollment company Key resource:
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* Works collaboratively with Broker Partners and Enrollment Firm Partners to efficiently on-board clients while proactively establishing essential requirements.
* Acts as a subject matter expert to our established and emerging producer partners.
* May participate on implementation kickoff calls.
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*Qualifications include:
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* BS degree preferred.
* Exemplary Customer Service Skills & Adept Communication skills
* Confident at guiding clients through a multifaceted conversation
* Must be proficient in Word, Excel, Access and Outlook
* Excellent verbal and written communication skills
* Ability to multi-task and handle many different functions at once.
* Strong attention to detail.Trustmark is undergoing a companywide renaissance that brings creative thinking, innovation and ingenuity to the forefront. We want people who take a unique approach to problem solving, seek out creative challenges and try to find new ways of doing things. Join a dynamic team that will not only utilize your current skills, but will enhance them as well.EOE Minorities/Females/Protected Veterans/Disabled
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Tracking Code:

* 20140520
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Job Location:

* Mequon, Wisconsin, United States
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Position Type:

* Full-Time/Regular

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