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Corporate Director, CBO

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Company: Mountain States Health Alliance

Location: Johnson City, TN

Date Posted: June 3, 2014

Source: Mountain States Health Alliance

SCOPE OF POSITION
The Corporate Director of CBO will be responsible for managing billing, insurance follow up, patient liability management, transactional processing, contract management, chargemaster coordination/maintenance and collection agency relationships for all MSHA hospitals and MSMG physician practices. The critical nature of these services support and develop growth for MSHA facilities, making it imperative for the Corporate Director of CBO to be a strategic thinker and excel in communications.
This position will play an integral role in the implementation of MSHA strategic initiatives that are related to the revenue cycle. This leader will also develop employee education and training programs to ensure staffing competencies. The Corporate Director of CBO will take the lead role in acquired facility integrations, to include system migration, team member on-boarding and communication strategies with the executive team and the board.
This position will report to MSHA leadership on key result areas such as AR ...

SCOPE OF POSITION
The Corporate Director of CBO will be responsible for managing billing, insurance follow up, patient liability management, transactional processing, contract management, chargemaster coordination/maintenance and collection agency relationships for all MSHA hospitals and MSMG physician practices. The critical nature of these services support and develop growth for MSHA facilities, making it imperative for the Corporate Director of CBO to be a strategic thinker and excel in communications.
This position will play an integral role in the implementation of MSHA strategic initiatives that are related to the revenue cycle. This leader will also develop employee education and training programs to ensure staffing competencies. The Corporate Director of CBO will take the lead role in acquired facility integrations, to include system migration, team member on-boarding and communication strategies with the executive team and the board.
This position will report to MSHA leadership on key result areas such as AR days, bad-debt expense, denial management, cost-to-collect ratios, cash collections, month end results and reserve processes, budgetary performance and data integrity. The Corporate Director is responsible for initiating interventions for those key result areas demonstrating less than optimal performance. This may involve outreach to other patient centric departments like Patient Access, Pre-Visit Coordination, Radiology, Surgery, Case Management, Coding and/or Medical Records. Collaboration and innovation are critical skill sets for this position.

The Corporate Director will continually look for economically feasible system solutions that will increase the effectiveness of revenue cycle services. Must be very well versed in all pertinent regulations such as the false claims act, CMS billing guidelines, the Fair Debt Credit Practices Act to name a few.

Access to patient information may be necessary to perform these job duties; therefore ability to maintain confidentiality is a requirement.

MSHA expects that every team member will role model Patient-Centered Care behaviors and be guided by MSHA's Values and the Principles of Patient-Centered Care. Every member of MSHA's leadership team is accountable for coaching and monitoring reporting team members to ensure that the standards and initiatives of Patient-Centered Care are a living reality in their work units / Departments.

It is vital that an individual in this position be capable of good communication skills. It is of the utmost importance that written communication is legible.

MSHA expects all team members to support the VOS initiative by demonstrating awareness of the VOS system and effectively applying it to his/her work.

Job duties of this position may require access to protected patient information (PHI). The team member will be accountable for appropriate use of the record and compliance with all confidentiality and security policy and procedures related to use, access, and disclosure of PHI.

REPORTING RELATIONSHIP
The Corporate Director of CBO reports to the VP, Revenue Cycle.

EDUCATION AND EXPERIENCE
Four-year degree in Business Administration or healthcare-related field required. At least 5 years experience healthcare financial management experience is required. Excellent communication and leadership skills.
Extensive experience with computer systems and PC-based applications.
General management skills such as problem solving, decision-making, and budget oversight will be critical to this position.

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