Crew Member

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Company: Laser Quest
Location Phoenix, AZ
Date Posted: January 5, 2015
Source: Laser Quest
LASER QUEST CREW MEMBER

You are the LQ ‘Ambassador of Fun’, and you’re outgoing and energetic! You enjoy working in a casual environment, like getting up and talking to people, and love to learn new things. Flexible schedules allow you to keep up with your studies and earn while you learn. You enjoy interacting with Customers and team mates, and ideally, you have worked in the retail, service, entertainment or recreational industry or have been active in school or community committees.

OVERVIEW:

Perform as a member of the Laser Quest team to provide a fun, safe, entertaining experience that exceeds Customer expectations.

SPECIFIC RESPONSIBILITIES:

* Be an ambassador of FUN and perform Front of House activities involving Customers
* Arrive on time, in complete uniform and well groomed
* Greet all Customers with a friendly, fun demeanour, by smiling and making eye contact
* Suggest non-violent, fun code names to Customers and encourage them to play
* Operate computer efficiently to enter code names, type of game, energize and reactivate games as required, co-operating and communicating with Crew members who are marshalling the game
* Complete opening/closing procedures as instructed by the Manager on duty
* Perform regular maintenance checks and duties during a shift to ensure the Centre is clean and neat at all times
* Record data on game sheet (number of players, pack problem, late player, etc.)
* Take reservations, recording group bookings accurately and completely
* Answer telephones within three to five rings, provide information regarding our offerings in a helpful, friendly manner utilizing suggestive selling techniques
* Conduct routine pack maintenance and identify any problems with equipment, ensuring accurate documentation. Some Crew may be designated to repair and maintain equipment.
* Communicate key objectives of the game to Customers by doing a Briefing in a timely, entertaining manner
* Abide by the Company Code of Conduct

Laser Quest offers competitive compensation packages, including incentive payments for part time and full time Laser Quest Centre Employees.

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