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Customer Service Specialist - Bristol, Tenn

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Company: Teleperformance

Location: Bristol, TN

Date Posted: July 18, 2014

Source: CareerBuilder

About the CompanyTeleperformance is the number one contact center and client relationship management company in the world.  Founded in 1978, the Company operates nearly 110,000 computerized workstations, with more than 149,000 employees across 230 contact centers in 62 countries and conducts programs in more than 63 different languages and dialects on behalf of major international companies operating in various industries.  Teleperformance is a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives.  PURPOSE OF POSITION Career oriented professionals to grow with the worldwide leader in our industry to provide exceptional level of quality customer service to customers.    PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS   Responsible for all customer service inquiries, questions and ensuring 110% customer satisfaction on each and every call. Excellent attendance history Excellent performance Ability to empathize with the customer and provide ...

About the CompanyTeleperformance is the number one contact center and client relationship management company in the world.  Founded in 1978, the Company operates nearly 110,000 computerized workstations, with more than 149,000 employees across 230 contact centers in 62 countries and conducts programs in more than 63 different languages and dialects on behalf of major international companies operating in various industries.  Teleperformance is a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives.  PURPOSE OF POSITION Career oriented professionals to grow with the worldwide leader in our industry to provide exceptional level of quality customer service to customers.    PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS   Responsible for all customer service inquiries, questions and ensuring 110% customer satisfaction on each and every call. Excellent attendance history Excellent performance Ability to empathize with the customer and provide excellent customer service at all times Work with confidential customer information Problem solve to help customers resolve issues on the first call Enters data from customers into various software programs Appropriately communicates with upset customers to resolve their inquiries Thrives as a team player in a fast-paced, high-energy, change-oriented environment Participates in additional training courses when needed Performs other related duties and assignments as required and as assigned by supervisor or manager Ability to handle high end customers and high demands of this customer base EXPERIENCE/REQUIREMENTS Minimum of 1 year customer service/sales experience required Stable long term work history Prior call center experience preferred Must be 18 years old Type 25 WPM High School Graduate or GED Ability to use desktop computer system and hardware, e.g. mouse, keyboard Logical problem solving skills and ability to multi-task Proven oral and written communication skills consistent with North American Business Standards Ability to resolve complex customer billing and service issues Good negotiation skills Strong listening and problem identification skills (ability to discern real vs. perceived billing issues given seasonality and usage patterns of our business) Solid soft skills, ability to express empathy and manage/control call pace Multi-tasking required – ability to talk and type', take precise notes through the interaction, disposition calls, and accurately process order entry Strong product knowledge, sales technique, rebuttal skills, and overcoming objections and strong conversion capabilities

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