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Customer Service Specialist Job

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Company: JCPenney

Location: Morgantown, WV

Date Posted: June 27, 2014

Source: JCPenney

Job Description
- Morgantown, WV--Morgantown Mall, 02386

Job Title:Customer Service Specialist

Do you like serving customers and doing everything you can to make them happy? Do you like working in a fast and ever changing environment, with the latest fashion? Wellbeing a Customer Service Specialist at JCPenney might be the position for you! Come be a part of our team.

The Customer Service Specialist s role is to always be on the lookout for customers that need assistance or merchandise that needs to be reset.

Responsibilities

Assists customers You seek out customers and do whatever you can to make their experience great. You listen, you help, and you make them want to come back!

Adjusts to customer flow You re always on the move and making sure that you are available to provide assistance to customers or your teammates.

Maintains product presentation You are always making adjustments to display the ...
Job Description
- Morgantown, WV--Morgantown Mall, 02386

Job Title:Customer Service Specialist

Do you like serving customers and doing everything you can to make them happy? Do you like working in a fast and ever changing environment, with the latest fashion? Wellbeing a Customer Service Specialist at JCPenney might be the position for you! Come be a part of our team.

The Customer Service Specialist s role is to always be on the lookout for customers that need assistance or merchandise that needs to be reset.

Responsibilities

Assists customers You seek out customers and do whatever you can to make their experience great. You listen, you help, and you make them want to come back!

Adjusts to customer flow You re always on the move and making sure that you are available to provide assistance to customers or your teammates.

Maintains product presentation You are always making adjustments to display the latest fashion and merchandise trends after the customer has taken time to explore all of our great products!

Replenishes products You ve got your finger on the pulse of the customer; you know when merchandise is getting low and you know just where to get more to ensure all of our customers have the styles and sizes they need!

Participates in a learning environment You re like a sponge, ready to absorb new information from your peers or training materials on our merchandise or business processes.

Skills and Characteristics:

Build Trust: You demonstrate character and integrity in your actions, you show the courage to do what s right, and you do great work because you have the right skill and experience.

Work with Others: You re a team player who willingly shares information, you enjoy providing outstanding service, and you build positive working relationships.

Drive Results: You use your abilities to think critically, solve problems and take action to get things done and make things better.

Adaptability You are a chameleon. You can change directions on a dime. You can do something one day and do it completely differently the next without missing a beat.

Passion for Retail You love the retail environment. You love being on your feet, moving around, handling merchandise, and making people HAPPY! , ,
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