Director of Inside Sales

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Company: Sleepy's
Location: Hicksville, NY
Date Posted: June 22, 2015
Source: Sleepy's
Sleepy’s is seeking a Director of Inside Sales. Candidate will be responsible for growing, managing and leading our inbound telesales department which serves to increase customer lifetime value and improve customer site level penetration.  Improve performance of all metrics and increase tenure and efficacy of the team.  Sales Department Leadership & Growth: Provide stewardship over existing sales activities while developing and nurturing new sales initiatives to drive incremental growth in key markets.   Seek out new opportunities to expand and improve the business in all areas.  Entrepreneurial mindset and background of effective business development and innovation.  Assist in recruiting, training, and developing talent at all levels within the sales department. Work to improve training processes and standards overall within the call center.  Collaborate with HR and Management in creating and executing professional development plans for all sales department employees.  Leverage new and existing technology to more effectively serve our customers.Develop strategy and actions to address inefficiencies and maximize opportunities through all existing sales processes - from new customer prospecting to closing the sale.  Support and continue to develop a customer service standard that exceeds customer expectations on every call and through every communication irrespective of time, season, contact channel, or brand.  Partner with Marketing and Product departments in the development of new tactics and test strategies while bringing discipline to tests to deliver clear ROI.  Manage strategic business partners: Review product lines for freshness and profitability.Design operations for new Strategic Partners. Optimize profitability based on product costs, margins, fulfillment and selling price. Review POP and merchandising for all Strategic Partners.
Bachelor’s degree in marketing, business or related discipline10 plus years of sales and sales leadership experience in a B2B and or B2C environment is requiredCall center or inside sales team management experience a mustProven track record of impacting the performance of others through mentoring and leadership. Must be self-motivated, entrepreneurial, disciplined, and driven to succeed. Must have excellent verbal, written, listening, and motivational skills.
Dynamic. Energetic. Professional. Crazy about sleep. If this is you, then Sleepy’s might be the place to begin your new career.

Sleepy’s has been leading the great-sleep business since 1957. We are always growing and expanding into new markets. So we are always looking for new members to join our growing team of sleep-loving professionals. Our employees are tirelessly, relentlessly, passionately committed to achieving 100-percent customer satisfaction. Empowered with ongoing training and skill development, the Sleepy’s workforce helps make the world a better place to sleep.

Our success depends on your success, so we make sure our employees enjoy a comprehensive benefits package and incredible career development opportunities.

Are you ready to represent one of the largest mattress retailers in America?

Sleepy’s is an Equal Opportunity Employer M/F/V/D

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