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CSR - Moving & Storage

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Company: Daniel's Moving and Storage

Location: Phoenix, AZ

Date Posted: November 22, 2013

Source: Daniel's Moving and Storage

Customer Service Representative - Move Coordinator (Entry Level)
Daniel's Moving & Storage, an Atlas Van Lines agent, is looking for quality-minded individuals for our Customer Service Department.
Essential Functions
The position of Coordinator is to act as a liaison between accounts, customers, sales staff and various departments to ensure a smooth relocation process that meets with shipper and client expectations.
Job Duties include, but are not limited to:
1. Serve as initial contact to ascertain shipper needs, set expectations, and secure agreement for survey, where appropriate, to maximize sales revenue.
2. Process survey results in timely and efficient manner to ensure positive customer and account satisfaction. Review and explain all charges associated with relocation.
3. Register orders and generate appropriate documents in accordance with company guidelines to produce consistently formatted paperwork.
4. Serve as single point of contact for all communications between customer and company throughout entire move process to ensure ...

Customer Service Representative - Move Coordinator (Entry Level)
Daniel's Moving & Storage, an Atlas Van Lines agent, is looking for quality-minded individuals for our Customer Service Department.
Essential Functions
The position of Coordinator is to act as a liaison between accounts, customers, sales staff and various departments to ensure a smooth relocation process that meets with shipper and client expectations.
Job Duties include, but are not limited to:
1. Serve as initial contact to ascertain shipper needs, set expectations, and secure agreement for survey, where appropriate, to maximize sales revenue.
2. Process survey results in timely and efficient manner to ensure positive customer and account satisfaction. Review and explain all charges associated with relocation.
3. Register orders and generate appropriate documents in accordance with company guidelines to produce consistently formatted paperwork.
4. Serve as single point of contact for all communications between customer and company throughout entire move process to ensure a smooth relocation and confirm that we are consistently meeting customer expectations. Complete a twenty-step process for a successful move.
5. Schedule required third party services in order to meet customer requirements/expectations and ensure a timely load schedule.
Requirements
Prior Customer Service is HELPFUL!! Experience in Moving & Storage is preferred. Movers Suite experience a plus. Must be PC efficient, possess proficient ability to use Excel, Word and Outlook. Excellent communication (verbal & written) skills. Fast paced position requires capability of working under pressure. Individual may occasionally participate on sales calls.

Compensation
$22,880 to $27,040 annually

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