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Operations

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Company: Home Depot

Location: Waterloo, IA

Date Posted: August 17, 2014

Source: Home Depot

Position Purpose:

Associates in store Operations positions ensure the store is stocked and ready for business every day, as well as provide merchandise loading assistance to our customers. They load and unload trucks, move material from the receiving area throughout the store, may operate forklifts and may perform critical functions for maintaining proper on-hands and pricing for our customers. Direct customer interaction is frequently required for some positions and excellent customer service skills are required. Operations position types may include Bay Integrity Associates, Freight Team Associates, Lot Associates, RTV, and Receiving Associates.

Major Tasks, Responsibilities & Key Accountabilities:

* Examines and inspects stock items for wear or defects, reporting any damage to supervisors

* Follows all loss prevention policies and procedures

* Marks stock items using identification, and stock location based on turnover, environmental factors, and physical capabilities of
facilities

* Stocks merchandise onto shelves for customer availability; requires sorting and staging of merchandise to sales floor

* Builds end caps and promotions

* Provides fast, friendly service

* Approach customers to determine if they need help loading product
into vehicles

* Loads customer products into vehicles

* Unloading merchandise using designated equipment

* Understanding carrier unload processes for efficient freight
management

* Identifying and reading vendor packing slips, carrier ...

Position Purpose:

Associates in store Operations positions ensure the store is stocked and ready for business every day, as well as provide merchandise loading assistance to our customers. They load and unload trucks, move material from the receiving area throughout the store, may operate forklifts and may perform critical functions for maintaining proper on-hands and pricing for our customers. Direct customer interaction is frequently required for some positions and excellent customer service skills are required. Operations position types may include Bay Integrity Associates, Freight Team Associates, Lot Associates, RTV, and Receiving Associates.

Major Tasks, Responsibilities & Key Accountabilities:

* Examines and inspects stock items for wear or defects, reporting any damage to supervisors

* Follows all loss prevention policies and procedures

* Marks stock items using identification, and stock location based on turnover, environmental factors, and physical capabilities of
facilities

* Stocks merchandise onto shelves for customer availability; requires sorting and staging of merchandise to sales floor

* Builds end caps and promotions

* Provides fast, friendly service

* Approach customers to determine if they need help loading product
into vehicles

* Loads customer products into vehicles

* Unloading merchandise using designated equipment

* Understanding carrier unload processes for efficient freight
management

* Identifying and reading vendor packing slips, carrier shipping
documents, UPC labels and other receiving documents and comparing to purchase orders to ensure accuracy

Nature and Scope:

* Due to forklifts and other heavy equipment traveling through the
store, temporary cracks may appear in the floor, causing an uneven walking surface

* The warehouse environment can be dusty and noisy

* Doors are frequently open, causing drafts and interior temperature
changes

* Floors around work area may become slippery during wet weather
conditions

* May have to handle merchandise and work with tools with sharp
edges

* Passing forklifts emit gas fumes

* Tools, supplies and related merchandise may contain hazardous
materials

Environmental Job Requirements:

Environment:

Usually in a comfortable environment but with regular exposure to
factors causing moderate physical discomfort from such things as dust, fumes or odors

Travel:

Typically requires overnight travel less than 10% of the time

Minimum Qualifications

Must be eighteen years of age or older

Must be legally permitted to work in the United States

Additional Minimum Qualifications:

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED

Physical Requirements:

Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-50 pounds)

Additional Qualifications:

Physical Job Requirements

* Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items
- Requires the ability to move around the store and maneuver merchandise when necessary

* Responding to public address system announcements
- Requires listening for customer service calls, personal pages and general information announcements

* Walking and Standing
- Requires moving around the store to assist Customers

* Identifying and reading reports, tickets and UPC labels
- Requires recognizing, identifying and using merchandise and necessary reports

Preferred Qualifications Knowledge, Skills, Abilities and Competencies:
* Attention to Detail: Concentrates for an extended period of time; catches errors before completing assignments; maintains high quality standards for his/her work

* Customer Driven: Provides outstanding customer service (to both internal and external customers); follows through on responsibilities to customers; recovers from any errors made and leaves customer satisfied

* Gets Things Done: Demonstrates the ability to get results despite a large workload, competing demands and a fast-paced environment

* Acts with Integrity: Demonstrates responsible and honest behavior in all Home Depot roles

2101 - WATERLOO,IA

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