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Plumbing Supervisor

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Company: American Residential Services

Location: Charlotte, NC

Date Posted: June 3, 2014

Source: American Residential Services LLC.

BROTHERS AIR HEAT & PLUMBING is looking for a Plumbing Supervisor to help with our growing plumbing department. The Plumbing supervisor will be responsible for scheduling and supervision of technicians' to effectively provide residential plumbing service, repair and installation for our customers. In addition this position will oversee logistics, provide technical support, planning and management of service center operations including dispatch, technical support, customer service and quality assurance.

ESSENTIAL FUNCTIONS:
Supervises and delegates service employees, which includes scheduling employees, setting work priorities, counseling and training employees, evaluating performance and supervising work assignments to ensure effective operations. Coach and motivate technicians to work at their maximum productivity; coach, train and develop technicians to increase work and sales skills. Provide technical support to the field via telephone, and/or at job sites. Resolves customer issues and complaints to ensure customer satisfaction. Conducts site surveys. Observes and enforces all safety and Company rules and ...

BROTHERS AIR HEAT & PLUMBING is looking for a Plumbing Supervisor to help with our growing plumbing department. The Plumbing supervisor will be responsible for scheduling and supervision of technicians' to effectively provide residential plumbing service, repair and installation for our customers. In addition this position will oversee logistics, provide technical support, planning and management of service center operations including dispatch, technical support, customer service and quality assurance.

ESSENTIAL FUNCTIONS:
Supervises and delegates service employees, which includes scheduling employees, setting work priorities, counseling and training employees, evaluating performance and supervising work assignments to ensure effective operations. Coach and motivate technicians to work at their maximum productivity; coach, train and develop technicians to increase work and sales skills. Provide technical support to the field via telephone, and/or at job sites. Resolves customer issues and complaints to ensure customer satisfaction. Conducts site surveys. Observes and enforces all safety and Company rules and regulations in the performance of duties. BASIC QUALIFICATIONS (INCLUDING EDUCATIONAL REQUIREMENTS) NC Licensed Plumber Prior supervisory experience preferred. Excellent negotiation, communication and presentation skills. Able to operate in a dynamic, fast-paced environment and adapt to a changing environment. Ability to think both strategically and execute against day-to-day objectives. Minimum 5 years of technical plumbing experience. EOE/AA/M/F/D/V

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