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Field Services Technician

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Company: GTECH

Location: Austin, TX

Date Posted: June 27, 2014

Source: GTECH

Field Services Technician

Date Posted: 03 / 11 / 2014

Requisition Number: 305263

City: Statewide

State/Province: TX

Country: UNITED STATES

Region: US - Western Region

GTECH S.p.A. is a leading commercial operator and provider of technology in regulated worldwide gaming markets. It delivers best-in-class products and services, with a commitment to the highest levels of integrity, responsibility and shareholder value creation. GTECH S.p.A. operates in all continents and it employs over 8.500 individuals worldwide in 52 countries. Its offices are present in 46 countries with customers in 119 States. For more information, please visit our website at www.gtechlottery.com.
JOB DESCRIPTION:

JOB TITLE:FIELD SERVICES TECHNICIAN,I JOB CODE:         60000229
CATEGORY: FIELD OPERATIONS FLSA STATUS:     Non-Exempt
FAMILY: FIELD OPERATIONS-CLIENTOPERATIONS REVISION DATE:07/08/03
GALVESTON TX**
OVERALL OBJECTIVE AND PURPOSE 
Properly maintain and service GTECH equipment at Retailer (customer) locations.  Responds to dispatches and drives to ...

Field Services Technician

Date Posted: 03 / 11 / 2014

Requisition Number: 305263

City: Statewide

State/Province: TX

Country: UNITED STATES

Region: US - Western Region

GTECH S.p.A. is a leading commercial operator and provider of technology in regulated worldwide gaming markets. It delivers best-in-class products and services, with a commitment to the highest levels of integrity, responsibility and shareholder value creation. GTECH S.p.A. operates in all continents and it employs over 8.500 individuals worldwide in 52 countries. Its offices are present in 46 countries with customers in 119 States. For more information, please visit our website at www.gtechlottery.com.
JOB DESCRIPTION:

JOB TITLE:FIELD SERVICES TECHNICIAN,I JOB CODE:         60000229
CATEGORY: FIELD OPERATIONS FLSA STATUS:     Non-Exempt
FAMILY: FIELD OPERATIONS-CLIENTOPERATIONS REVISION DATE:07/08/03
GALVESTON TX**
OVERALL OBJECTIVE AND PURPOSE 
Properly maintain and service GTECH equipment at Retailer (customer) locations.  Responds to dispatches and drives to customer locations within his or her "zone" to deliver supplies and to install, remove, or repair lottery equipment.

PRINCIPLE DUTIES AND RESPONSIBILITIES 

* -  Responsible for transporting, installing (if applicable), and maintaining GTECH equipment, replacement parts, tools, and other equipment in an organized and structured manner.
* -  Attend driver training and follow GTECH vehicle policy regarding the use and maintenance of the company vehicle.
* -  Maintain equipment to promote continuous operation of GTECH equipment.
* -  Troubleshoot to restore malfunctioning equipment to working order in the field.  This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
* -  Communicate effectively and efficiently with Dispatchers.  Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
* -  Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items.
* -  Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
* -  Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.

SCOPE †Complexity: Functions Responsible for or InfluencedLow - Basic knowledge and understanding of terminal functionality.  Analyze and troubleshoot terminal problems and address retailer issues.
 
† Diversity: Locations Responsible for or Influenced
                Low - Responsible for a specific zone within the state.
 
† Typical Job Problems and Difficulties
                Handling retailer problems, having necessary equipment.
 
† Financial Accountability
                N/A

MANAGEMENT 
† Job Reports to (direct)
                Field Service Supervisor
 
† Job Reports to (indirect)
                Sr. Technical Services Manager
 
 

GENERAL
 
† Extent decisions governed by procedures or referred up
                Decisions are governed by policy & procedures or referred to superior.
 
† Standard requirements for research and analysis
                Limited research and analysis - standard problems.
 
† Opportunityand consequence of typical errors (supervision)               
                Low to moderate opportunity diagnosing the problem.
 
† Frequency and complexity of internal business contacts
                Frequent contact with moderate to high impact with Dispatchers and depot employee's.
 
† Frequency and complexity of external business contacts
                Frequent contact/high impact dealing with retailers.
 
† Physical (% time: travel, operating machinery, environmental etc.)
Travel: Majority of time is spent in the field driving from one location to the other servicing terminals.
Physical Requirements:Must be able to climb a ladder, and the ability to lift and carry equipment weighing up to one hundred (100) pounds for a significant distance (i.e. from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location).  Prolonged sitting; dexterity to work with tools; exposure to moving parts and electrical current; may work at heights (rooftop)  for installation of equipment; may work in close quarters; may be exposed to inclement weather during some installations.
 
† Successful candidates must satisfactorily meet GTECH’s pre-employment reference and background checks and any applicable pre-placement physical and drug testing requirements.
JOB REQUIREMENTS

EDUCATION 
† Minimum education
                High school graduate or GED equivalent required.
 
† Years Experience

† Essential special training requirements                      
 
† Other skills
The person in this position must have a valid driver's license, good driving record and the ability to correctly perceive colors.   Strong verbal communication skills required.  Candidates must have strong mechanical reasoning skills and the ability to work independently.  All candidates must pass a criminal history background check mandated by state lotteries.  Experience with electronics and electromechanical devices highly desirable.

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