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Freight Customer Service Specialist

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Company: Unishippers Global Logistics

Location: Salt Lake City, UT

Date Posted: August 22, 2014

Source: JobsInLogistics.com

Company Profile: Unishippers helps customers save time, trouble and money on all their shipping needs.

For more than 25 years, Unishippers has been the trusted shipping advisor for over 50,000 shipping customers. Unishippers partners with carriers like UPS-, YRC- Freight, Saia-, and Estes- to handle our customers' shipments. Last year we provided our customers significant savings on more than 6.5 million shipments.

Job Description: This position is for local residents only. Unishippers, a national franchisor of shipping services is opening a new office in the Brickyard area and looking for a full-time Freight Customer Service Specialist to join a dynamic, growing team!

As a Freight Customer Service Specialist you will be responsible for handling all inbound and outbound freight customer contact including quoting, shipment preparation, customer freight consulting and customer dispute resolution. Below are the essential functions of the position:

- Respond to customer requests for freight quotes, including ...

Company Profile: Unishippers helps customers save time, trouble and money on all their shipping needs.

For more than 25 years, Unishippers has been the trusted shipping advisor for over 50,000 shipping customers. Unishippers partners with carriers like UPS-, YRC- Freight, Saia-, and Estes- to handle our customers' shipments. Last year we provided our customers significant savings on more than 6.5 million shipments.

Job Description: This position is for local residents only. Unishippers, a national franchisor of shipping services is opening a new office in the Brickyard area and looking for a full-time Freight Customer Service Specialist to join a dynamic, growing team!

As a Freight Customer Service Specialist you will be responsible for handling all inbound and outbound freight customer contact including quoting, shipment preparation, customer freight consulting and customer dispute resolution. Below are the essential functions of the position:

- Respond to customer requests for freight quotes, including those requiring special services.
- Coordinate and schedule shipments for customers.
- Perform administrative tasks associated with customer onboarding, including; account setups.
- Evaluate customers and assign appropriate pricing, including consideration of special pricing and service needs.
- Serve as freight product expert for customers and staff.
- Responsible for researching and responding to customer concerns.
- Provide support for freight-related technology tools to customers and sales staff.
- Run reports on product usage, customers spend, etc.
- Provide customers with freight-related guidance on packaging, selection of carriers, modes, insurance etc.
- Work in conjunction with other departments to provide overall customer support. Job Requirements: - At least 3 years of transportation experience preferred.
- At least 3 years of customer service preferred.
- Conflict resolution skills.
- Multi-tasking skills.
- Written and verbal communication skills.
- Technical skills, including working knowledge of customer relationship management software.
- Proficiency in Microsoft Office (Outlook, Word, and Excel).

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