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Help Desk Supervisor

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Company: MI Homes

Location: Columbus, OH

Date Posted: September 5, 2014

Source: MI Homes

Supervises the day-to-day operations of the help desk. Identifies, researches, and resolves complex technical problems. Creates and manages escalation procedures and ensures service levels are maintained. Documents, tracks, and monitors problems to ensure resolution in a timely manner. Relies on extensive experience and judgment to plan and accomplish goals. Duties and Responsibilities Provides phone support to all divisions with computer applications and hardware issues including Microsoft Office, Outlook, Pivotal, FiServ Unifi, Envisionand JD Edwards applications. Identifies, researches and resolves technical problems. Documents, tracks and monitors the problem to ensure a timely resolution. Configures computer systems for all end-users. Handles installation and troubleshooting for 56K issues. Conducts new employee classes covering basic PC functions, Outlook and Pivotal training. Creates documentation for new computer builds. Orders all new computer hardware for the organization. Orders new broadband service for the model homes. On-call to provide support after hours every 3-4 weeks. Performs all ...

Supervises the day-to-day operations of the help desk. Identifies, researches, and resolves complex technical problems. Creates and manages escalation procedures and ensures service levels are maintained. Documents, tracks, and monitors problems to ensure resolution in a timely manner. Relies on extensive experience and judgment to plan and accomplish goals. Duties and Responsibilities Provides phone support to all divisions with computer applications and hardware issues including Microsoft Office, Outlook, Pivotal, FiServ Unifi, Envisionand JD Edwards applications. Identifies, researches and resolves technical problems. Documents, tracks and monitors the problem to ensure a timely resolution. Configures computer systems for all end-users. Handles installation and troubleshooting for 56K issues. Conducts new employee classes covering basic PC functions, Outlook and Pivotal training. Creates documentation for new computer builds. Orders all new computer hardware for the organization. Orders new broadband service for the model homes. On-call to provide support after hours every 3-4 weeks. Performs all other duties as required. Job Specifications Minimum Education Experience: Bachelors Degree in Computer Science or other related field and 3-5 years of experience in a help desk environment. Skills and Abilities: Knowledge of general computer applications including Microsoft Office and Windows. Excellent verbal and written communication skills. Ability to quickly identify and resolve problems/issues. Detail oriented with excellent customer service skills. Ability to handle multiple tasks simultaneously. Work Conditions: Travel needed occasionally. Some lifting may be required. M/I Homes offers a comprehensive benefits package, including medical, dental, vision, 401(k) profit sharing plan, employee stock purchase plan, employee home purchase plan and more.We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.







M/I Homes offers all the benefits of a large corporation without sacrificing the friendly roll-up-your-sleeves attitude of an energetic and growing environment.

We work as a team to achieve our goals, yet still respect and nurture the talents and abilities of each individual employee. We offer a comprehensive benefit plan that helps our employees achieve a balance between their personal and professional lives, while offering them the opportunity to prepare for a solid financial future.

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