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Home Delivery Manager

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Company: BH Media

Location: Bristol, VA

Date Posted: August 5, 2014

Source: BH Media

JOB SUMMARY: The Home Delivery Manager will be responsible for all facets of the home delivery operation. Oversee the day-to-day operation of the circulation department including sales, service, and distribution. The position will manage all the District Managers in the daily operation of the department. The position is also responsible for growing circulation by increasing the subscriber base through sales and marketing in the defined area.

ESSENTIAL JOB FUNCTIONS:

  1. Directly manage all aspects of delivery, distribution, and customer service via District Managers, independently contracted home delivery and single copy carriers, and bundle haulers.
  2. Supervises and coaches circulation district management team to maximize productivity and efficiency.
  3. Reviews all contracts to assure paperwork is correct and submitted in a timely manner. No carrier should be delivering a route without a proper, current contract which includes driver’s license and auto insurance.
  4. Work with Office Manager to make sure all open routes are ...

JOB SUMMARY: The Home Delivery Manager will be responsible for all facets of the home delivery operation. Oversee the day-to-day operation of the circulation department including sales, service, and distribution. The position will manage all the District Managers in the daily operation of the department. The position is also responsible for growing circulation by increasing the subscriber base through sales and marketing in the defined area.

ESSENTIAL JOB FUNCTIONS:

  1. Directly manage all aspects of delivery, distribution, and customer service via District Managers, independently contracted home delivery and single copy carriers, and bundle haulers.
  2. Supervises and coaches circulation district management team to maximize productivity and efficiency.
  3. Reviews all contracts to assure paperwork is correct and submitted in a timely manner. No carrier should be delivering a route without a proper, current contract which includes driver’s license and auto insurance.
  4. Work with Office Manager to make sure all open routes are billed, collected, and reconciled properly. Monitors all collections and reviews aging on a monthly basis.
  5. Ensure excellent customer service by working with customers, carriers, and District Managers to resolve customer service issues.
  6. Increase the subscriber base thru sales and marketing of new subscribers as well as any subscriber stops within the area. Working with District Managers to offer promotional programs to help build their defined areas.
  7. Develop Monthly DM and carrier promotions.
  8. Work with District Managers to expand their delivery areas.
  9. Help District Managers recruit new potential carriers.
  10. Work with Single Copy Manager to maintain single copy sales within the area and expand into new areas.
  11. Represent the newspaper in community events.
  12. Increase circulation revenue and readership thru developing and executing effective sale promotion strategies.
  13. Ensure timely submission of paperwork and contracts.
  14. Ensure the accuracy of all new starts.
  15. Works with the Circulation Director to develop circulation budgets. Oversees the implementation of the plan throughout the year and monitors progress on a daily basis to achieve revenue and circulation growth.


Required Skills

Proven successful ability to meet goals, superior oral and written communication skills, strong problem solving and decision making skills, excellent time management and organizational skills, strong multi-tasking and demonstrates initiative, proficiency in MicroSoft Office Suite, including Excel, Power Point and Word. Reviewing contracts of independent contractors. Work with the Circulation Director to develop and implement action plan, strategies and goals for the distribution team. Work with Circulation Director to develop revenue and expense budgets on an annual basis.



Required Experience

Candidate will have 2+ years management experience in a related field. Knowledge of independent contractor relationships a plus. Experience in the newspaper industry is preferred.

Proven successful ability to meet goals, superior oral and written communication skills, strong problem solving and decision making skills, excellent time management and organizational skills, strong multi-tasking and demonstrates initiative, proficiency in MicroSoft Office Suite, including Excel, Power Point and Word. Reviewing contracts of independent contractors. Work with the Circulation Director to develop and implement action plan, strategies and goals for the distribution team. Work with Circulation Director to develop revenue and expense budgets on an annual basis.

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