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Housekeeping Manager

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Company: Peabody Hotel Group

Location: Memphis, TN

Date Posted: June 10, 2014

Source: Peabody Hotel Group

Supervise, train and inspect the performance of assigned Floor Supervisors, House persons, Guest Room Attendants, Turndown Attendants, Linen Room Attendants, and Public Space Cleaners ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests.

2. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

3. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

4. Maintain positive guest relations at all times.

5. Resolve guest complaints, ensuring guest satisfaction.

6. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

7. Maintain complete knowledge at all times of: status of hotel room count, group arrival, VIP’s, special events and knowledge of job responsibilities of staff.

8. Ensure that assigned staff reports to work and clocks in properly. Document any late or absent employees.

9. Document ...

Supervise, train and inspect the performance of assigned Floor Supervisors, House persons, Guest Room Attendants, Turndown Attendants, Linen Room Attendants, and Public Space Cleaners ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests.

2. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

3. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

4. Maintain positive guest relations at all times.

5. Resolve guest complaints, ensuring guest satisfaction.

6. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

7. Maintain complete knowledge at all times of: status of hotel room count, group arrival, VIP’s, special events and knowledge of job responsibilities of staff.

8. Ensure that assigned staff reports to work and clocks in properly. Document any late or absent employees.

9. Document call offs and replace for any shift.

10. Coordinate breaks for assigned staff.

11. Prepare and distribute assignment sheets to assigned staff and review priorities.

12. Assign designated keys, radios and beepers to assigned staff. Maintain accurate record of such and ensure security of keys.

13. Communicate additions or changes to the assignment sheets as they arise throughout the shift.

14. Inspect guest rooms, guest corridors, elevator foyer area, vending area, service area including linen closet, staff restroom and storage area.

15. Check all staff for proper work attire and grooming.

16. Check all equipment used by direct subordinates for proper supplies, neatness, cleanliness and mechanical problems. Instruct designated personnel to correct deficiencies.

17. Inspect public areas/bathrooms, restaurants, offices and service areas after being cleaned by respective personnel, using designated checklists. Directly contact respective personnel and relay any deficiencies to be corrected.

18. Assist staff with their job functions where needed to ensure optimum cleanliness and service standards for guests.

19. Complete work orders for maintenance repairs and submit to Engineering directly for urgent repairs.

20. Accommodate guest requests for items or additional supplies expediently and courteously. Follow up on delivery and return of all such items.

21. Conduct training of staff as assigned.

22. Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of employees.

23. Document pertinent information in department log book.

24. Properly clock out staff making any adjustments needed.

25. Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action with on-coming manager and/or supervisor.

Education

High school diploma or equivalent

Travel

None/Not Specified

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