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HP Helion Support Technical Consultant

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Company: HP

Location: Austin, TX

Date Posted: June 30, 2014

Source: HP

ABOUT HP

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. And at HP, we know that our people and values are the most important elements in this success.

ABOUT HP HELION

HP has been a consistent leader in defining the next generation computing platforms, and we are doing this again with #HPHelion and the next-generation open source computing platform. More than 2,000 enterprise customers and 37% of the Fortune 100 use our cloud solutions ...

ABOUT HP

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. And at HP, we know that our people and values are the most important elements in this success.

ABOUT HP HELION

HP has been a consistent leader in defining the next generation computing platforms, and we are doing this again with #HPHelion and the next-generation open source computing platform. More than 2,000 enterprise customers and 37% of the Fortune 100 use our cloud solutions today and serve as the foundation for HP Helion. HP is the #1 private cloud provider in the world. We are a leader in OpenStack and Cloud Foundry foundations and communities. HP is committed to investing billions of dollars in HP Helion products, services, technologies and programs, and the global reach of HP Helion, over the next three years.

ABOUT the ROLE

The HP Public Cloud Support Team is looking for a passionate and enthusiastic Technical Solutions Consultant focused on HP's Public Cloud offering including IaaS, PaaS, and SaaS. You will be part of a dynamic group seeking to make every customer a customer advocate.

The right individual will bring "Customer First" to life with a velvet touch by engaging our customers in web centric support channels, listening and understanding our customers, then acting with knowledge and passion. Taking ownership for resolving technical issues, listening to our customers' needs and contributing to self-service technical resources are all critical to success in this position.

Qualifications

* Use interactive tools including chat, forums, email, monitoring and other web based social media to exceed customer expectations
* Ability to interact with all levels of customers and escalate when appropriate
* Gather necessary data for issue replication, problem determination and/or escalation
* Isolate and when possible, resolve service performance issues
* Be part of a team, with best in breed cost structure, operations and execution quality
* Desire and ability to provide an outstanding customer experience, go the extra mile in everything you do


/Requirements:

* Self-Starter with 1-3 years of software, Web 2.0 technical support experience
* Strong knowledge of network technologies including firewalls, tcp, dns, dhcp, ssl and load balancing
* Experience in one or more of the following: java, javascript, perl, python, html, html5, XML, PHP, SOAP, REST, .NET, ruby, ruby on rails
* Development experience with REST API's related to IaaS and PaaS highly desirable
* Passionate about customers and helping reach their goals
* Excellent people skills with an ability to interact with customers, developers, colleagues, and cross-functional teams
* Basic Linux knowledge preferred
* A wide degree of creativity and latitude is expected and desired

Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply today— we are eager to learn more about you! If you know a friend who may be a fit for the job please refer them.

Please note the above statements describe the general nature and level of work only. They are not an complete list of all required responsibilities, duties and skills. Other duties may be added, or this description amended at any time.

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