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Desktop Support / PC Technician

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Company: Collabera- Niche

Location: North Chicago, IL

Date Posted: May 7, 2014

Source: Sologig

The details of the position are,

Client : Leading Pharmaceutical Client

Location : North Chicago, IL (60085)

Job Title : PC Technician

Responsibilities:

  • Work with other Support Center analysts and Senior Technicians to understand workstation support needs. Resolve calls that have been escalated in the Call Tracking system; assume primary responsibility for clients workstation support; provide hands-on and remote controlled workstation support services; provide expertise on support services when requested by peers and clients. May be required to create software images; lead/participate in Hardware & Software deployments; Hardware and Software procurement and disposal; management of print server queues and network printers. Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients; provide on-call' level-2 support; provide primary Support Center operation (approximately 40 80 hours annually) to maintain awareness and enhance operations of Support Center; personally operate support outposts in client area; reconcile client demand for services ...

The details of the position are,

Client : Leading Pharmaceutical Client

Location : North Chicago, IL (60085)

Job Title : PC Technician

Responsibilities:

  • Work with other Support Center analysts and Senior Technicians to understand workstation support needs. Resolve calls that have been escalated in the Call Tracking system; assume primary responsibility for clients workstation support; provide hands-on and remote controlled workstation support services; provide expertise on support services when requested by peers and clients. May be required to create software images; lead/participate in Hardware & Software deployments; Hardware and Software procurement and disposal; management of print server queues and network printers. Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients; provide on-call' level-2 support; provide primary Support Center operation (approximately 40 80 hours annually) to maintain awareness and enhance operations of Support Center; personally operate support outposts in client area; reconcile client demand for services with available resources; participate in Support Center planning functions; record all support activities for proper measurement of support business.

Competencies:

  • Must enjoy solving a wide variety of problems on a continual basis. Skills and experiences with the use of technology in a business environment, including exposure to Help Desk Support, data communications/networks, and application environments (mainframe, workgroup, and desktop). Experience with customer service functions such as workstation support; demonstrated exceptional organizational skills; familiarity with DOS/Windows and Lotus SmartSuite application software; ability to ascertain the criticality of incoming requests; fundamental understanding of word processing, spreadsheet and terminal emulation products to properly diagnose problems. Ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; ability to learn new processes and procedures.

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