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CSR Supervisor Home Healthcare

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Company: Rotech Healthcare

Location: Manistee, MI

Date Posted: January 28, 2014

Source: Rotech

Join the Leader in the Home Healthcare Industry!
Let us be Your Road to Success

For years, Rotech has been a national leader in providing home medical equipment, respiratory equipment and services, and respiratory (nebulizer) medications for home use. More than 4,000 employees of the Rotech family contribute to delivering quality service and the best in professional patient care through more than 500 locations in 48 states across the country.

We are seeking a dedicated CSR Supervisor who wants to be part of a company who makes a difference in patient’s lives. This position will be responsible for overseeing and participating in customer service activities to maintain all Rotech protocols within Rotech’s Policy and Procedures while monitoring related information intake for patients, referral sources, and third party payers.

Why work for Rotech? If we take a look at all the ways employees benefit from working at Rotech ...

Join the Leader in the Home Healthcare Industry!
Let us be Your Road to Success

For years, Rotech has been a national leader in providing home medical equipment, respiratory equipment and services, and respiratory (nebulizer) medications for home use. More than 4,000 employees of the Rotech family contribute to delivering quality service and the best in professional patient care through more than 500 locations in 48 states across the country.

We are seeking a dedicated CSR Supervisor who wants to be part of a company who makes a difference in patient’s lives. This position will be responsible for overseeing and participating in customer service activities to maintain all Rotech protocols within Rotech’s Policy and Procedures while monitoring related information intake for patients, referral sources, and third party payers.

Why work for Rotech? If we take a look at all the ways employees benefit from working at Rotech, we have a philosophy we like to call: “The Rotech Difference.”

What's the Rotech Difference? It's made up of all the benefits, services and offerings available to Rotech Employees. It is the employee-based strategies that make our company an employer of choice in the healthcare industry. As a member of the Rotech Healthcare Team, employees can take advantage of many great opportunities as part of their career path.

* Complies with all current government/state regulations and professional standards involving patient care and information intake
* Develops and maintains working knowledge of current HME products and services offered by the company and all applicable insurance guidelines respecting eligibility for coverage and reimbursement
* Receives telephone communication from referral sources and customers (including patient intake and obtaining accurate billing information)
* Works cooperatively with physicians, patients, office staff, and other personnel
* Monitors held item for additional information and review

* Minimum of high school diploma or equivalent
* 3+ years experience in medical field
* Familiarity with medical terminology preferred


* Competitive Compensation
* Career Path and Management opportunities
* Health and wellness benefits to include medical, prescription, dental and vision plans, short term and long term disability, supplemental life insurance and flexible spending accounts
* Employee Assistance program
* PTO and paid holidays
* 401K with company match
* Bonus'
* Employee Discounts
* Employee Referral program
* Employee Recognition program
* Employee Service Program

EOE/AA/MFDV
Make the right move, contact us today!

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