Beverage Server

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Company: Cache Creek Casino Resort
Location Brooks, CA
Date Posted: June 11, 2015
Source: Casino Careers
Cache Creek Casino
Job Description

Job Title: Beverage Server
Department: Beverage
Reports To: Beverage Manager/Supervisor
Status: non-exempt
Prepared By: Dian Lindsley
Prepared Date: 9/8/14


Summary
Provide beverage service in a friendly, courteous and timely manner resulting in guest satisfaction.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Promote Cache Creek Casino Resort in a positive manner.

Greet guests in a friendly and courteous manner and explain all special promotions.

Replenish beverages as requested, frequently checking back with guest to inquire about satisfaction.

Must carry 14" service tray with maximum of 10 drinks.

Check and maintain proper setup and cleanliness of service station before, during and after shift.

Maintain cleanliness of guest areas at all times including removing empty glasses/bottles and cleaning ashtray.

Respond to guest inquiries regarding casino features, promotions, services and assistance.

Provide clear and understandable directions to casino resort facilities and nearby attractions.

May be required to work special events such as banquets, concerts, etc.

Must ring all beverages served into the POS system.

Follow the established rotation schedule for beverage service.

Ability to effectively deal with internal/external customers, some of whom will require patience, tact and diplomacy to defuse anger, collect accurate information and solve customer concerns within casino resort guidelines.

Other duties as assigned.

Supervisory Responsibilities
This job has no supervisory responsibilities.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience
Must have one year of customer service experience.

Age Requirement
Must be at least 21 years of age.

Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations
Cache Creek Casino Resort Tribal Gaming License. TIPS Alcohol Awareness Certificate.

Physical Demands
While performing the duties of this Job, the employee is regularly required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.


Work Environment
The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Cocktail experience a must.

Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations
Cache Creek Casino Resort Tribal Gaming License.
TIPS Alcohol Awareness Certificate

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.

While performing the duties of this Job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; climb or balance and taste or smell. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment
The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.

While performing the duties of this Job, the employee is regularly exposed to risk of electrical shock.  The noise level in the work environment is usually loud.

Other Qualifications
Customer service skills required. Knowledge of all state, federal and corporate liquor regulations pertaining to alcoholic beverage service to minors and intoxicated Guests. Good working knowledge of accepted sanitation standards.

AGE REQUIREMENT
Must be at least 21 years of age.

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