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Customer Service Specialist - HCV Program

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Company: Community Management Associates, Inc. (cma)

Location: Seattle, WA

Date Posted: May 30, 2014

Source: youremployment.com

Receives and places telephone calls. Maintains solid customer relationships by handling questions and concerns with speed and professionalism. Also may require research skills to troubleshoot customer service problems. Excellent communication abilities and data entry skills are essential. Perform administrative and office support activities for multiple supervisors. Duties may include fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, filing, and faxing. Extensive software skills are required, as well as Internet research abilities.Customer Service Specialist
- Housing Choice Voucher Program (Douglas)span style="font-size: 1.2em; line-height: 1.4em;"

Compensation:
$8
- $10/hour, DOE/spanpart-timeEssential Functions (include, but are not necessarily limited to):Answering calls from program participants and landlords; notifying program participants and landlords of scheduled inspections; conducting briefing sessions with new participants; verifying and documenting required information before submitting to the central office for processing; assisting participants in completing paperwork where necessary; may also attend ...

Receives and places telephone calls. Maintains solid customer relationships by handling questions and concerns with speed and professionalism. Also may require research skills to troubleshoot customer service problems. Excellent communication abilities and data entry skills are essential. Perform administrative and office support activities for multiple supervisors. Duties may include fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, filing, and faxing. Extensive software skills are required, as well as Internet research abilities.Customer Service Specialist
- Housing Choice Voucher Program (Douglas)span style="font-size: 1.2em; line-height: 1.4em;"

Compensation:
$8
- $10/hour, DOE/spanpart-timeEssential Functions (include, but are not necessarily limited to):Answering calls from program participants and landlords; notifying program participants and landlords of scheduled inspections; conducting briefing sessions with new participants; verifying and documenting required information before submitting to the central office for processing; assisting participants in completing paperwork where necessary; may also attend community resource meetings on a monthly basisAdditional tasks may include:May assist in scheduling inspections with the HQS Inspection CoordinatorHandling confidential information;Processing applications and determining eligibility;Verifying income, family composition and related information obtained in interviews, through third party verification or other means;Conducting annual or initial program briefing sessions with program participants in close proximity of your location;Compiling and updating eligible lists for assistance;Inputting information into computer for all applications, family income and composition changes;Providing referrals to clients and public on appropriate community resources;Disseminating information on various housing programs;Assisting with preparation of special reports;Becoming familiar with policies set forth in CFR, Administrative Plan, and other HUD notices and handbooks as related to the HCV program;Attending trainings as required;Other duties as assigned;

Requirements:
Must be highly responsible and be able to work independently with limited oversight. This position is in a satellite office of the company and does not have on-site supervision/management. You must be a disciplined self-started to be considered for this position.Must have a high school diploma or GED; some college preferred. Previous office experience desirable. MUST have basic computer skills and should be relatively proficient with Microsoft Word and Excel. Prior experience in customer service helpful but not required. Must have reliable transportation as regular attendance is mandatory.This is a part-time hourly position, Monday through Wednesday from 9 am
- 4 pm; no company-paid benefits are available. "The individual must have the following requirements:-STRONG SALES & CUSTOMER SERVICE EXPERIENCE IS A MUST-MINIMUM OF 2 YEARS EXPERIENCE IN A OFFICE SETTING-MUST HAVE AN ENERGETIC AND FRIENDLY PERSONALITY-MUST BE ABLE TO MULTI-TASK-MUST BE EXTREMELY ORGANIZED AND DETAILED ORIENTED-MUST HAVE EXPERIENCE WITH ANSWERING PHONES, SCHEDULING APPOINTMENTS AND -DATA ENTRY. "

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