LPN - MDLink Resource Tech - PT (no benefits)

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Company: Mountain States Health Alliance
Location: Johnson City, TN
Date Posted: July 8, 2014
Source: MiracleWorkers.com
The MD Link Resource Tech, under supervision of a registered nurse, functions in a variety of communication activities in the Medical Call Center. These functions include but are not limited to:

Serves as a point of coordination for patient transfers between outlying regional facilities/physicians and Mountain States Health Alliance.  The MD Link Resource Tech acts as a communication link; facilitating patient transfer, obtaining demographics, paging physicians, coordination of patient air transport and obtaining bed assignments.

Will coordinate MDLink transfers from MD Offices and other MDLink transfers as appropriate.

Responsible for answering the Condition H phone line for all Mountain States Health Alliance facilities, finding the appropriate assistance for the caller and for documentation of the call in the Mountain States Health Alliance intranet feedback.

Interface with callers to provide doctor referrals and make appointments as appropriate.

May function as back up for the MDLCS in the role of first point of contact for the customers calling the Ask-A-Nurse service and is responsible for obtaining caller demographics and creating a computerized triage chart.

Completes eligibility questionnaires for patients needing health screening tests.

Schedules callers for educational events/classes across the healthcare facilities of Mountain States Health Alliance.  Events include health related classes and/or services, Pinnacle Club, company picnics and service award banquets, etc.  Clients include the entire staff of Mountain States Health Alliance as well as physicians, other healthcare providers and the general public.

Supports Class Registration administrative tasks

Responsible for data entry of updates in all Call Center databases, the development and implementation of processes for selected new services, and the creation and update of documents used.

Functions as a preceptor to his/her peers.

Provides customer satisfaction to both internal and external customers/callers and strives to continuously improve service delivery.

Required skills include exemplary telephone etiquette, demonstrated organizational skills and computer literacy.

She/He shall be responsible for ensuring personal performance adherence to Medical Call Center and MSHA policies during his/her scheduled shift.

Demonstrates leadership abilities.Due to the nature of this position, the team member will have read only access to the patient health record for each MSHA facility.  The team member will be accountable for appropriate use of the record and comply with the rules established for patient confidentiality.

MSHA expects that every team member will role model Patient-Centered Care behaviors and be guided by MSHA's Values and the Principles of Patient-Centered Care. Every member of MSHA's leadership team is accountable for coaching and monitoring reporting team members to ensure that the standards and initiatives of Patient-Centered Care are a living reality in their work units / Departments.

It is vital that an individual in this position be capable of good communication skills. It is of the utmost importance that written communication is legible.


MSHA expects all team members to support the VOS initiative by demonstrating awareness of the VOS system and effectively applying it to his/her work.
Job duties of this position may require access to protected patient information (PHI). The team member will be accountable for appropriate use of the record and compliance with all confidentiality and security policy and procedures related to use, access, and disclosure of PHI.
REPORTING RELATIONSHIP
The MCC Resource Tech works under the supervision of an RN and directly reports to the MCC Clinical Educator and follows the chain of command.



1)    LPN with minimum of 2 years clinical experience, or an EMT with 5 year of clinical experience, and/or MDLink Communication Specialist who possesses at least 2 years related job experience demonstrating advanced knowledge and practice in role of MDLink Communication Specialist as evidenced by competency checklist.
2)    Completed Medical Terminology course.
3)    Capable of handling a highly visible job which deals with physicians and their office staff, hospital staff, patients and their families.
4)    Good written and verbal communication.
5)    Typing at a minimum of 40 words per minute.
6)    Willing to complete continuing  role specific education.

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