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Technical Support Engineer

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Company: Ampcus

Location: Norwood, MA

Date Posted: October 2, 2013

Source: Ampcus Inc

Performs complex product support to customers remotely via telephone, e-mail, and fax and documents accordingly. Completes on-site and in-house troubleshooting for complex products and other related products to customers. Performs in active programs to increase customer satisfaction. Performs in disseminating complex product knowledge. Performs in recommending complex product needs of the customer to product design group. Completes coordination for new product introductions as they relate to product support.

Laboratory instrument & reagent support capabilities [Medical Technologist/R&D/Engineering experience]
Preferred experience in Urinanalysis instruments, reagents, sediment analyzers. Diabetes care & Immunoassay systems, reagents [i.e.DCA Vantage].
Support regional country service representatives on complex troubleshooting & investigations to confirm product issues.
Preferred experience in complaint handling documentation for regulatory compliance.
Strong written & verbal communication skills. Intercultural sensitivity and collaboration skills.
Data analysis for reagent/instrument troubleshooting and trending of failures, parts consumption, quality performance.

Performs complex product support to customers remotely via telephone, e-mail, and fax and documents accordingly. Completes on-site and in-house troubleshooting for complex products and other related products to customers. Performs in active programs to increase customer satisfaction. Performs in disseminating complex product knowledge. Performs in recommending complex product needs of the customer to product design group. Completes coordination for new product introductions as they relate to product support.

Laboratory instrument & reagent support capabilities [Medical Technologist/R&D/Engineering experience]
Preferred experience in Urinanalysis instruments, reagents, sediment analyzers. Diabetes care & Immunoassay systems, reagents [i.e.DCA Vantage].
Support regional country service representatives on complex troubleshooting & investigations to confirm product issues.
Preferred experience in complaint handling documentation for regulatory compliance.
Strong written & verbal communication skills. Intercultural sensitivity and collaboration skills.
Data analysis for reagent/instrument troubleshooting and trending of failures, parts consumption, quality performance.

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