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Director of Patient Receivables

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Company: Lehigh Valley Health

Location: Allentown, PA

Date Posted: April 13, 2014

Source: Lehigh Valley Health

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Passion. It’s what drives everyone at Lehigh Valley Health Network to create one of America’s best hospitals and one of the nation’s top places to work. It’s been the heart of our story for more than 100 years. Our employees have a passion to continually go the extra mile to create a healthier community. Lehigh Valley Health Network is consistently recognized among America's best health networks and has been recognized three times as a Magnet hospital for national nursing excellence.

Our people make Lehigh Valley Health Network a great place to work. Join us in applying for our Director of Patient Receivables position.

Job Description:

The Director of LVHN Patient Receivables Office (PRO) directs the self-pay revenue/collections activities for patient balances related to services incurred within LVHN (both hospital and professional). The PRO provides centralized and coordinated ownership and follow up related to self-pay ...

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Passion. It’s what drives everyone at Lehigh Valley Health Network to create one of America’s best hospitals and one of the nation’s top places to work. It’s been the heart of our story for more than 100 years. Our employees have a passion to continually go the extra mile to create a healthier community. Lehigh Valley Health Network is consistently recognized among America's best health networks and has been recognized three times as a Magnet hospital for national nursing excellence.

Our people make Lehigh Valley Health Network a great place to work. Join us in applying for our Director of Patient Receivables position.

Job Description:

The Director of LVHN Patient Receivables Office (PRO) directs the self-pay revenue/collections activities for patient balances related to services incurred within LVHN (both hospital and professional). The PRO provides centralized and coordinated ownership and follow up related to self-pay tasks. The Director leads a group of revenue cycle professionals with the ultimate goal of providing exceptional customer service, maximizing self-pay revenue in a cost effective and efficient manner, decreasing self-pay bad debt through improved collections and financial counseling and the use of financial assistance. In collaboration with the Administrators for both LVH and LVPG and their respective leadership staff, assists in the formation and execution of self-pay strategies and relationship management. With the assistance of the Director's leadership team, the Director is ultimately responsible for customer services related to self-pay collections/billing activities, cash posting, credit/refunds, financial counseling, outside collection agency activities, self-pay AR management, and all associated data reporting related to self-pay.

Effective December 9, 2013 LVHN will begin testing all newly hired employees for nicotine and nicotine metabolites at the time of the pre-placement physical assessment to verify their response to the nicotine use question in the pre-placement medical form. The use of nicotine is notan automatic disqualifier of employment with LVHN.

Minimum Requirements:

Bachelor’s Degree in Finance, Healthcare, Business, Accounting or related field.

8 years Accounts Receivable experience in a healthcare organization in a progressively responsible managerial position(s) preferably with both hospital and physician billing experience. Specific knowledge of third party healthcare billing, claims/statement processing, collections, customer service, and overall revenue cycle processes. General knowledge of insurance company/Managed Care processes and the overall dynamics of US healthcare systems.

Work requires clear, effective communication skills, both verbal and written with the ability to manage staff and recommend reallocation of resources as needed to meet goals and objectives. Work requires a mature approach to problem solving for all types of administrative, human resource, computer system and patient receivables problems. Work requires analytical skills and knowledge of financial information and information systems with knowledge of host system at a minimum. Works requires the ability to creatively and critically evaluate and understand work processes and desired outcomes, develop alternative solutions focusing on improved uses of technology and to effectively plan, implement and manage projects related to self-pay receivables.

Influenza vaccination will be required for all personnel working within LVHN, who have patient contact, unless medically contraindicated or due to a bonafide religious belief or practice.

Preferred Qualifications:

Bachelor’s Degree in Finance, Healthcare, Accounting or related field.

Certified Revenue Cycle Executive (CRCE) or Certified Healthcare Finance Professional (CRCE)

Licensure and Certifications:

CRCE or CRCE

LVHN is committed to the belief that each individual is entitled to equal employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other protected status designated by federal, state, or local law.

Consistent with our mission to improve the health of our community, and in response to increasing evidence of health and safety risks associated with tobacco use and exposure to second-hand smoke, smoking and all tobacco use is prohibited in all hospitals buildings owned, leased or rented by LVHN.

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