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NETWORK ENGINEER LEVEL 3

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Company: HCL IT Infrastructure

Location: Columbus, IN

Date Posted: May 22, 2014

Source: HCL IT Infrastructure

Location:
COLUMBUS, IN, Last Date to ApplyLast Date to

Apply:
Jun 30, 2014

Designation:

OthersQualification:
OthersDesired skills: Excellent network troubleshooting skills. Must be able to quickly identify and resolve network related issues in smallest possible time. Excellent communication skills. Must be able to clearly interact with the customer, understand the requirements and communicate with the off-shore team. Must be able to participate and represent the team in Change and Incident management meetings. Excellent leadership skills. CCNP Certification Required. Minimum 6 Years of Domain Experience. Troubleshoot Routing Loop Troubleshoot Asymmetric Routing & STP Loop issues Troubleshoot Load Balancers issues for Application flow. Working on all applications such as SAP, Citrix, etc & call center issues related to AstraZeneca-Data stand point Working on Riverbed related issues Analysing the outputs of all the tools and making recomendations example: High CPU utilization on core device at Data Center Implementation of Operational Changes & coordination with project team ...

Location:
COLUMBUS, IN, Last Date to ApplyLast Date to

Apply:
Jun 30, 2014

Designation:

OthersQualification:
OthersDesired skills: Excellent network troubleshooting skills. Must be able to quickly identify and resolve network related issues in smallest possible time. Excellent communication skills. Must be able to clearly interact with the customer, understand the requirements and communicate with the off-shore team. Must be able to participate and represent the team in Change and Incident management meetings. Excellent leadership skills. CCNP Certification Required. Minimum 6 Years of Domain Experience. Troubleshoot Routing Loop Troubleshoot Asymmetric Routing & STP Loop issues Troubleshoot Load Balancers issues for Application flow. Working on all applications such as SAP, Citrix, etc & call center issues related to AstraZeneca-Data stand point Working on Riverbed related issues Analysing the outputs of all the tools and making recomendations example: High CPU utilization on core device at Data Center Implementation of Operational Changes & coordination with project team for project related Changes. Assigning new users in guest VLAN Configuring/Troubleshooting Routing protocols – EIGRP, OSPF, BGP Configuring/Troubleshooting LAN Switching – VLAN, VTP, STP, EtherChannel, CoS Qos Quality of service configuration Configuring/Troubleshooting WAN – MPLS, MPLS/VPN, MP-BGP Configuring/Troubleshooting TCP/IP protocol suite, Quality of Service Configuring/Troubleshooting Application protocols
- HTTP, HTTPS, FTP, SMTP, SNMP, SSL etc. Configuring/Troubleshooting Network Security
- IPSec VPN, AAA Architecture, TACACS+, RADIUS Support Data Center Architecture – Network, Server, Storage Configuring/Troubleshooting of Cisco Catalyst 6500 and other Catalyst Series switches Cisco Nexus 7K/5K/2K Series of switches Configuring/Troubleshooting of Cisco Routers 3800, 3900, 7600 Series Configuring/Troubleshooting Cisco IOS Software Configuring/Troubleshooting of WAN Acceleration/optimization – Cisco WAAS or Riverbed Configuring/Troubleshooting of Application Load balancers – F5 BigIP LTM/GTM or Cisco ACE/GSS Excellent communication and presentation skills. Able to communicate with the customer and be able to present solutions to customers at CIO, CXO level Open for 24x7 availability Conduct technical trainings to internal resources

Job Type:

EitherExperience:
6
- 15 Years Job DescriptionAs a $5 billion global company, HCL Technologies brings IT and engineering services expertise under one roof to solve complex business problems for its clients. Leveraging our extensive global offshore infrastructure and network of offices in 31 countries, we provide holistic, multi-service delivery in such industries as financial services, manufacturing, consumer services, public services and healthcare. At HCL, we believe in enabling all employees to fully leverage their ideas, and giving free reign to their entrepreneurial instincts and abilities. We are unusual in our culture of grass-roots, business-driven, customer-focused innovation—a culture in which every employee is an idea entrepreneur, or “ideapreneur.” This environment is shaped by our “Employees First” values, which collectively empower and encourage all employees to come up with innovative solutions for specific customer pain points. Our employees have a license to ideate and an opportunity to generate unusual value for customers and for HCL. Armed with this license to ideate, every employee – every day – is creating unparalled value. HCL Infrastructure Services Division has managed IT infrastructure operations for more than 250 customers over the past two decades — that’s included nearly 100 complex IT transformations and millions of critical devices and issues. We deliver value through several outcome-based business models as well as best practices and tools that can transform your infrastructure and architecture to keep pace with changing business demands. RESPONSIBILITIESProvide specialized hardware / software / network problem diagnosis / resolution for customer’s Network. Escalation point for Level 2 engineers Route physical problems to onsite hands and feet support staff. Coordinate H/W Maintenance activity with 3rd Party for hardware installation, troubleshooting and fixing hardware issues. Provide support to Network hardware/software/configuration as assigned by Level2 Network team – Timely closure of incidents. Quality of resolution notes. Logistics movement of spares to various locations along with AstraZeneca Administer network filtering by implementation of access lists Troubleshoot routing and switching issues Troubleshoot WAN/LAN Problem. PRINCIPAL ACCOUNTABILITIES Work closely with the client and other track teams to obtain technical knowledge and to permanently solve chronic problems.

Training:
Be willing to impart on the job and commercial training designed to enhance skills and support capabilities. KEY BUSINESS CHALLENGES Meet or exceed current client and team SLA Keep up-to-date on new technologies and end customer technologies Keep customer satisfaction high Reduce user downtime Analyze chronic problemsDIMENSIONS Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must. Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared. Ability to learn new information quickly and the willingness to do so at all times. Ability to lead design/configuration/deployment of network projects COMPETENCIES Customer Focus Teamwork Technical Expertise Interpersonal Effectiveness Concern for Order and Quality

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