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Service Delivery Manager

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Company: Liquidhub

Location: Philadelphia, PA

Date Posted: August 21, 2014

Source: Dice

LiquidHub, Inc., is an information technology consultancy focused on enabling the Agile Enterprise, helping to make the most of our clients' existing IT system assets while providing a flexible technology architecture that will work long-term. LiquidHub's 800+ associates deliver technology strategy, enterprise solutions and managed infrastructure solutions globally from our offices in Philadelphia, New York, Boston, and Hyderabad, India. LiquidHub has also been voted as one of the best places to work by the Philadelphia Business Journal. We seek an experienced Service Delivery Manager with Life Sciences industry experience. This is an immediate 1-2 year project with high probability of extension. DUE TO THE NATURE OF THIS ROLE, 3RD PARTY CANDIDATES NEED NOT APPLY! ONLY QUALIFIED CANDIDATES NEED APPLY! Time is of the essence. JOB DESCRIPTION We currently seek a solid Service Delivery Manager with the following capabilities Responsible for delivering quality against engagement service level agreements Manages operations ...

LiquidHub, Inc., is an information technology consultancy focused on enabling the Agile Enterprise, helping to make the most of our clients' existing IT system assets while providing a flexible technology architecture that will work long-term. LiquidHub's 800+ associates deliver technology strategy, enterprise solutions and managed infrastructure solutions globally from our offices in Philadelphia, New York, Boston, and Hyderabad, India. LiquidHub has also been voted as one of the best places to work by the Philadelphia Business Journal. We seek an experienced Service Delivery Manager with Life Sciences industry experience. This is an immediate 1-2 year project with high probability of extension. DUE TO THE NATURE OF THIS ROLE, 3RD PARTY CANDIDATES NEED NOT APPLY! ONLY QUALIFIED CANDIDATES NEED APPLY! Time is of the essence. JOB DESCRIPTION We currently seek a solid Service Delivery Manager with the following capabilities Responsible for delivering quality against engagement service level agreements Manages operations team, which installs, maintains, monitors, analyzes, and troubleshoots system and data quality issues Reports to management the status of all events per the escalation procedures Evaluate team and individual performance against job requirements Plan, direct and coordinate daily activities of the team Ensure client has clear and accurate visibility to system and data quality health, issue resolution and enhancement deployment Primary Skills Experience with systems operations Ability to pay very close attention to details Plan and organize the entire operations team, both on shore and off shore. Engage as the primary interface to the client must be organized and capable of effectively reporting status and working with the client to resolve issues. Shows the ability to quickly analyze a situation and provide an effective remedy in a fast-paced, high-pressure environment. Possesses the ability to interpret company guidelines in order to provide effective solutions to uncommon issues. Displays familiarity with the troubleshooting and issue resolution processes Must have a strong dedication to customer service and be able to lead a team of individuals by example. Must be able to analyze performance and make recommendations for continuous improvement Other Desired Skills Reporting and analytics experience Pharmaceutical data experience, especially in the sales and marketing space Pharmaceutical specialty pharmaceutical and syndicated data experience Data warehousing, mdm, aggregation and reporting experience Data quality assessment and resolution experience THIRD PARTY CANDIDATES WILL NOT BE CONSIDERED Systems Operations, Delivery/Operations Manager, Data Warehousing, Data Analytics

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