Welcome to Simply Hired!

Like what you see here? Check out more Computer User Support Specialists like this one.

Show Me More

Work Station Specialist

Apply Now

Company: Hire IT People

Location: Harrisburg, PA

Date Posted: August 21, 2014

Source: Hire IT People, LLC

1. Installs microcomputer system hardware, software, and related peripherals in accordance with departmental procedures and technical manuals.

A. Installs and configures PC hardware and peripherals (printers, modems, mice, CD-ROMS, video cards) to meet user requirements.

B. Connects/disconnects PCs and printers to the network. Attaches network cables at switch and PC or printer.

C. Assigns workstation and LU names for PCs being added to the network.

D. Installs related software (Windows, UNIX, applications, network drivers) needed for proper functioning of the complete system and all interconnected devices.

E.Configures Radius dial-in software on non-networked PCs.

F. Upgrades or repairs existing PC equipment by replacing or adding memory, floppy disk drives, hard drives, motherboards, and I/O cards as required.

G. Develops and tests images for department PCs.

2. Provide all required information to assure a complete and accurate equipment inventory.

A. Unpacks/packs computer equipment.

B. Receives, checks in, and ...

1. Installs microcomputer system hardware, software, and related peripherals in accordance with departmental procedures and technical manuals.

A. Installs and configures PC hardware and peripherals (printers, modems, mice, CD-ROMS, video cards) to meet user requirements.

B. Connects/disconnects PCs and printers to the network. Attaches network cables at switch and PC or printer.

C. Assigns workstation and LU names for PCs being added to the network.

D. Installs related software (Windows, UNIX, applications, network drivers) needed for proper functioning of the complete system and all interconnected devices.

E.Configures Radius dial-in software on non-networked PCs.

F. Upgrades or repairs existing PC equipment by replacing or adding memory, floppy disk drives, hard drives, motherboards, and I/O cards as required.

G. Develops and tests images for department PCs.

2. Provide all required information to assure a complete and accurate equipment inventory.

A. Unpacks/packs computer equipment.

B. Receives, checks in, and inventories equipment. Reports all inventory transfers.

C. Records inventory information.

3. Provides direct support for workstation requests and issues.

A. Responds to workstation related trouble calls.

B. Provide PC related support to IT Coordinators via telephone and e-mail.

C. Process requests for LAN user accounts.

D. Troubleshoots individual PC problems resulting from SMS pushes.

E. Updates Remedy tickets.

4. Performs other duties as required

Qualifications

1.Completion of a high school level of course work with attainment of a high school diploma or possession of a state High School Equivalency Certificate (GED) is required. Additional course work or technical training computer science or PC hardware is required.

2. A minimum of two years of experience performing installation, repair, and troubleshooting of computer hardware and software is required.

3. Certifications: MCSA or MCP preferred.

4. Specific knowledge required in the following areas:

A. LAN/WAN, TCP/IP, IBM, Remedy, MS Windows

5. The ability to install and configure PC hardware, peripherals, and software in both a network and stand-alone environment is required. The ability to use diagnostic software is required.

6. The ability to read and understand and technical manuals and schematics is required. The ability to assemble a microcomputer system is required.

7. Effective verbal communication skills are required to work with all levels of the organization including management and various PENNDOT personnel. Effective writing skills are required in order to document work performed.

8. Superior interpersonal and customer service skills required including ability to work effectively in a team environment. High level of proficiency in effective problem solving required.

Working Conditions

Weekend, shift work, holiday, on-call and overtime may be required.

Work requires lifting of equipment.

Work may require travel to and from the various PENNDOT locations.

Skills:

Strong knowledge of Microsoft Print Services

Required 5 Years

Develop functional and usability standards for products.

Required 5 Years

Provide on-site product support.

Required 5 Years

Strong communication skills; both written and spoken

Required 5 Years

Strong knowledge of Microsoft Desktop Operating Systems

Required 5 Years

Print service configurations and troubleshooting

Highly desired 2 Years

Experience with setting up and supporting secure printing

Highly desired 2 Years

Experience utilizing Lexmark print release printing solution.

Highly desired 2 Years

Experience with Apple PCs

Desired

Show more

Other jobs you might like

  • Customer Support Specialist (CC)

    AT&T

    - Harrisburg, PA

    Know your way around the technical landscape? Ready to help customers get the most out of the technology they love and deliver best-in-class service? Our award winning Customer...

    4 days ago from AT&T
  • PC PHYSICIANS SOUGHT ON NJ/PA BORDER - 1 HOUR TO NYC!

    CompHealth

    - Pennsylvania

    Take your pick! Three great locations in Monroe County, PA (IM or FP). All 100% outpatient, Monday - Friday (40 hours). See approximately 25 patients/day. Need is due to growth in...

    30+ days ago from PhysicianJobBoard.com
  • Sr. Technical Analsyt/PM/Desktop Engineering

    Judge Group

    - Pennsylvania

    Our client is currently seeking a Sr. Technical Analsyt/PM/Desktop Engineering. Please send all qualified resumes to landress@judge.com. JOB SUMMARY Develops, modifies or...

    6 days ago from ZipRecruiter
  • Hepldesk Support with Trobleshoot

    Samiti Technology

    - Harrisburg, PA

    Description The resource will performing the research and information gathering to support PAsecureID mismatch resolution. Through the PAsecureID application, school districts are...

    4 days ago from Dice
  • Help Desk Associate NKPA Help

    Cygnus Professionals

    - Harrisburg, PA

    Job Role: Help Desk Associate Location: Harrisburg, PA Duration: 1 Year Position Type: Contract Interview Type: Webcam or In-Person Required Skills: Customer service skills...

    4 days ago from Tech Fetch
  • Support Analyst (Ref: 209)

    Professional Technology Integration

    - Harrisburg, PA

    Position: Support Analyst (Ref: 209) Location: Harrisburg,PA,17101,USA Duration: 10 Months 8 Days - Contract Openings: 1 Description: This is NOT a traditional Help desk support...

    6 days ago from PostJobFree
  • Technical Team Lead

    Gardner Resources Consulting

    - Harrisburg, PA

    Our Pennsylvania client is looking for a Technical Manager to fill a Contract to Hire Position. Lead a team of five seven total when team is filled out. Must have good technical...

    6 days ago from Dice
  • VTC End User Support with Security Clearance

    Definitive InfoTech Services and Solutions

    - New Cumberland, PA

    We are looking for a qualified VTC End User Support Technician to join our team. This position will support our federal government end user in New Cumberland, PA and a SECRET...

    5 days ago from ClearanceJobs.com
  • PM/Analyst

    L. Cavaliere & Associates

    - Reading, PA

    Our direct client, located in the Reading, PA area has an opportunity for a PM/Analyst with BPM, JAVA and HTML experience. If you are a fit and interested, send us your resume and...

    6 days ago from ZipRecruiter
  • ServiceNow Consultant

    NEW

    International Technical Solutions

    - Harrisburg, PA

    ServiceNow The individual will focus primarily on ServiceNow configuration, implementations, and integrations. The primary ServiceNow tasks the position will focus on include...

    21 hours ago from Dice

Show Me More

Were you satisfied with these results? Yes | No
Thank you for your feedback!