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Operational Support Specialist - College Grads

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Company: Gradstaff

Location: Los Angeles, CA

Date Posted: September 2, 2014

Source: GradStaff

GradStaff is the leader in providing college graduates with great career opportunities. We actively seek recent grads seeking entry-level positions, or positions requiring up to 2 years of professional experience. Our staffing model is focused on finding the right position for each candidate.

Job Summary:

Providing high-level customer service and support of our clients by serving as a contact and knowledge resource. This position involves in-depth rotational training to learn all aspects of the company.  This is an excellent entry level position for someone with an analytical background that enjoys a fast-paced environment and working one on one with a variety of co-workers and clients.

Essential Duties and Responsibilities:

* Develop and maintain client relationships
* Responsible for overall daily and ongoing support of new and existing clients
* Perform account coordination responsibilities that include being the client’s main contact, and handling escalations.
* Perform problem determination, analysis and resolution for clients
* Work ...
GradStaff is the leader in providing college graduates with great career opportunities. We actively seek recent grads seeking entry-level positions, or positions requiring up to 2 years of professional experience. Our staffing model is focused on finding the right position for each candidate.

Job Summary:

Providing high-level customer service and support of our clients by serving as a contact and knowledge resource. This position involves in-depth rotational training to learn all aspects of the company.  This is an excellent entry level position for someone with an analytical background that enjoys a fast-paced environment and working one on one with a variety of co-workers and clients.

Essential Duties and Responsibilities:

* Develop and maintain client relationships
* Responsible for overall daily and ongoing support of new and existing clients
* Perform account coordination responsibilities that include being the client’s main contact, and handling escalations.
* Perform problem determination, analysis and resolution for clients
* Work with other departments to facilitate the support process and work toward issue resolution

* Maintain professionalism in all verbal and written communications.
* Document standards and repeatable procedures

Additional Responsibilities:

* Organize, prioritize, and handle multiple tasks/assignments/projects
* Participate in proactive team efforts to achieve departmental and company goals
* Provide leadership to others through example and sharing of knowledge/skill

* Perform other duties as assigned

Qualifications:

Experience/Education:

* Bachelor’s degree from a four-year college or university or equivalent experience
* Education in finance, business or related
* Good computer skills are a must
* Internship is a plus!

Knowledge, Skills and Abilities:

* Excellent communication, customer service, and problem solving skills

* Ability to multi-task and pay strong attention to details
* Microsoft Office skills

* Ability to perform duties with general supervision

* Ability to effectively operate with high energy and flexibility in a fast paced, constantly evolving team environment
* Ability to multi-task and prioritize responsibilities
* Great process management
* Excellent follow-through
* Excellent written and oral communication and interpersonal skills
* Outstanding team player

GradStaff uses a behavioral-based interviewing technique to help job seekers better understand their marketable job skills and identify ideal career tracks. As part of our service, we will critique your resume, strengthen your interviewing skills, and provide you with job search advice. All of our services are provided at no cost to job seekers.

We have helped hundreds of college graduates get their “foot-in-the-door" to prove what they can do for our client companies. Let GradStaff help you achieve your career goals and aspirations.
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