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Regional Director Project Manager

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Company: Iris Data Services

Location: Chicago, IL

Date Posted: April 11, 2014

Source: Iris Data Services

The Regional Director Project Manager of Client Services will serve as a key leader in successfully managing the PM Team and assigned client relationships through effective project management coordination and execution. Successful candidates must have the team leadership and professional background in the electronic discovery industry to successfully manage multiple projects, work efforts of various resources and client relationships in a fast-paced environment.
Principal Job Responsibilities:  Responsible for overseeing and participating in the training and development of your Client Services Team Serves as the primary liaison with key client representatives and owns the service delivery relationship for assigned projects Drives overall client satisfaction through effective coordination and communication of client deliverables Works with clients to establish best practices which meet their needs and addresses any prioritization issues that may arise Prepares project forecasts and work schedules for assigned projects and implements project forecasts and work schedules prepared by the Client ...

The Regional Director Project Manager of Client Services will serve as a key leader in successfully managing the PM Team and assigned client relationships through effective project management coordination and execution. Successful candidates must have the team leadership and professional background in the electronic discovery industry to successfully manage multiple projects, work efforts of various resources and client relationships in a fast-paced environment.
Principal Job Responsibilities:  Responsible for overseeing and participating in the training and development of your Client Services Team Serves as the primary liaison with key client representatives and owns the service delivery relationship for assigned projects Drives overall client satisfaction through effective coordination and communication of client deliverables Works with clients to establish best practices which meet their needs and addresses any prioritization issues that may arise Prepares project forecasts and work schedules for assigned projects and implements project forecasts and work schedules prepared by the Client Services Director Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partner Manages and reports to clients on project budget and financial status Provides strategic and tactical guidance to deliver Company's best practice for Client Services as well as cross-functionally within the e-discovery business unit Consistently delivers proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates to the Client Services Director Ensures that an update to date record is maintained with regard to the status of all projects being worked on Provides substantive oversight to client-specific projects on a day-to-day basis Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality Instills confidence with the client and serves as a primary public face of Company's high-quality service delivery offering
Desired Qualifications and Skills: A minimum of 4 years consulting, litigation support, paralegal or attorney experience in a law firm, corporate legal department or eDiscovery service provider Proven management and development skills of a team A solid understanding of eDiscovery and the litigation support industry which is typically a result of at least 4 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providers Evidence of emerging leadership and staff development skills which help to motivate staff members and provide professional growth allowing them to assume additional responsibilities Demonstrated success in the management of multiple simultaneous projects Oral and written communication skills which provide a strong and confident leadership presence Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements A solid understanding of database design and management, data processing activities and legal document review requirements Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met
Education & Certifications: Bachelor's Degree A graduate degree such as a Juris Doctorate (JD) degree or Masters of Business Administration (MBA) a plus
Work Conditions: Able and willing to work for extended periods of time including evenings and weekends
Location: Chicago, IL
Summary of Benefits: Competitive Salary – commensurate with experience 401 (k) Plan with Employer Match Medical, Dental, & Vision Benefits Flexible Spending Accounts Paid Holidays & Flexible Time Off Short and/or Long Term Disability and Life Insurance through Guardian
 
About Iris
Iris Data Services is the leader in eDiscovery managed services. Iris' suite of products includes Iris Discovery Management, an in-house eDiscovery experience without the infrastructure investment, and Iris ARC, a private Relativity environment for a fixed monthly fee. Iris' U.S. headquarters is in Kansas City and its European headquarters is in London. Iris also maintains offices throughout the United States, Europe, India, and China. For more information about Iris, please visit www.irisds.com. Please Note: No Recruiters, No Visa Sponsorship

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