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Business Process Improvement Manager | 2437

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Company: None

Location: Newark, NJ

Date Posted: June 6, 2013

Source: DBI Staffing

The Business Process Improvement Manager II reports to the Manager, Enterprise Business Process Improvement and is responsible for conducting data collection and analyses to support process improvement projects to reduce cost and complexity across the enterprise. As a business process improvement manager, the incumbent will draft and review project deliverables and analyses such as value-stream mapping and statistical analyses and supervise business process analysts in the project team environment. In addition to BPI project work, the incumbent must also plan and participate in BPI organization building and marketing activities. The incumbent of this position will interact with senior division leadership and subject matter experts to develop solutions that improve process performance by increasing productivity and efficiency and/or managing process demand while enhancing the customer experience. The manager will contribute to projects across the enterprise focused on reducing cost and complexity. This position requires an individual with a strong background ...

The Business Process Improvement Manager II reports to the Manager, Enterprise Business Process Improvement and is responsible for conducting data collection and analyses to support process improvement projects to reduce cost and complexity across the enterprise. As a business process improvement manager, the incumbent will draft and review project deliverables and analyses such as value-stream mapping and statistical analyses and supervise business process analysts in the project team environment. In addition to BPI project work, the incumbent must also plan and participate in BPI organization building and marketing activities. The incumbent of this position will interact with senior division leadership and subject matter experts to develop solutions that improve process performance by increasing productivity and efficiency and/or managing process demand while enhancing the customer experience. The manager will contribute to projects across the enterprise focused on reducing cost and complexity. This position requires an individual with a strong background in process improvement and ability to deliver significant business results. Responsibilities:
* Experienced process improvement practitioner with a focus on driving cost reduction
* Execute complex process improvement initiatives affecting multiple functions or businesses
* Serve as a dedicated resource working directly with division leaders and staff to support process improvement
* Report and communicate the results from process improvement efforts to division leadership including Sr. VPs and VPs and the VP of Business Process Improvement
* Act as a change agent/coach to instill and sustain changes
* Build positive relationships and credibility with the BPI team and division staff
* Motivate BPI and divisional staff working on projects within a matrix reporting structure
* Engage people and develop them through team work and a high level of participation
* Assess change readiness and prepare plans for helping stakeholders through change
* Provide training and mentorship on process improvement methods
* Utilize process improvement principles and tools to achieve significant improvement results
* Direct the analyses of process improvement analysts
* Drive for high quality results
Process Improvement:
* Utilize various process improvement tools and methodologies to define activities that are aligned with business objectives
* Identify and manage program risks and issues that impact program progress
* Prepare detailed plans to track project performance and assure timely completion and achievement of project deliverables
* Develop practical solutions and methodologies to solve complex business problems
* Coach, mentor and assist project teams
* Develop internal and external content for leadership team presentations
* Ensure deployment of common solutions across divisions and businesses
* Identify and present new project opportunities to leadership
* Develop and share best practices among fellow process improvement coaches and clients
Financial Management:
* Partner with Finance to develop and track project metrics
* Monitor performance and improvement in key metrics
* Deliver significant operational improvement and financial benefits to meet annual targets
* Education/Experience:

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