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Satellite Installation Technician Ft. Dodge Ames Marshalltown Oskaloosa IA (1400042-1)

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Company: Directv

Location: Des Moines, IA

Date Posted: January 9, 2014

Source: DirecTV

Satellite Installation Technician Ft. Dodge\Ames\Marshalltown\Oskaloosa IA

Location: Des Moines, IA
Job Category: Installation Technician Jobs
Date Posted: 01/10/2014
Job Reference Code : 1400042-1

Description

DIRECTV is currently seeking Installation Technicians to join its Des Moines, IA team servicing the Ft. Dodge, Webster City, Iowa Falls, Ames, Marshalltown, Newton and Oskaloosa areas.

The DIRECTV Installer is responsible for providing excellent customer service through installing, troubleshooting, maintaining, and upgrading satellite television systems and equipment.

ESSENTIAL DUTIES:

Plans installations by reviewing work orders, gathering supplies, evaluating location, locating access, formulating wiring plans, and arranging equipment

* Installs and programs equipment

* Troubleshoots, diagnoses, repairs, replaces, and upgrades components

* Checks satellite TV systems for correct functionality and optimal performance

* Maintains accurate installation, service, and inventory records

* Ensures adequate supply levels by inventorying stock and communicating needs to warehouse

* Treats customers with respect, courtesy, and professionalism at all times

* Coordinates schedules with customers ...

Satellite Installation Technician Ft. Dodge\Ames\Marshalltown\Oskaloosa IA

Location: Des Moines, IA
Job Category: Installation Technician Jobs
Date Posted: 01/10/2014
Job Reference Code : 1400042-1

Description

DIRECTV is currently seeking Installation Technicians to join its Des Moines, IA team servicing the Ft. Dodge, Webster City, Iowa Falls, Ames, Marshalltown, Newton and Oskaloosa areas.

The DIRECTV Installer is responsible for providing excellent customer service through installing, troubleshooting, maintaining, and upgrading satellite television systems and equipment.

ESSENTIAL DUTIES:

Plans installations by reviewing work orders, gathering supplies, evaluating location, locating access, formulating wiring plans, and arranging equipment

* Installs and programs equipment

* Troubleshoots, diagnoses, repairs, replaces, and upgrades components

* Checks satellite TV systems for correct functionality and optimal performance

* Maintains accurate installation, service, and inventory records

* Ensures adequate supply levels by inventorying stock and communicating needs to warehouse

* Treats customers with respect, courtesy, and professionalism at all times

* Coordinates schedules with customers

* Listens to descriptions of problems, answering questions, and resolving issues

* Communicates the wiring plan and equipment lay-out with customer prior to the installation

* Educates customers by conveying verbal information clearly and concisely

* Follows industry codes, regulations, and standards

* Adheres to policies and procedures while working autonomously

* Maintains a safe work environment by following safe practices and adhering to safety policies, including practicing safe driving techniques

* Acquires and applies information needed for prompt decision making

* Refers to and interprets schematics, manuals, and manufacturer's instructions

* Updates and improves job knowledge by participating in educational opportunities, reading technical publications, and participating in on-going technical training

* Supports co-workers and builds positive working relationships with all team members

* Meets or exceeds performance goals and quality standards

* Meets or exceeds productivity standards by prioritizing tasks and working efficiently

* Other duties as assigned

Qualifications

EXPERIENCE/QUALIFICATIONS*:

* Must meet DIRECTV state-specific minimum age requirement

* High school diploma or equivalent required

· Must possess a valid driver’s license in the primary state of residence

* Must be able to speak clearly, concisely, and to communicate effectively in a courteous and professional manner

· Solid written communication skills required

· Must be able to work full time, up to and including six days a week; which may include nights, weekends, and holidays, as required

· Must meet company hiring criteria for pre-employment screening, including drug test, criminal background check, fitness for duty, and MVR check

* Must be able to obtain all necessary certifications, including SBCA, Service, SWiM, and Ka/Ku, as required

* Must be able to expect and embrace change

· Working knowledge of Microsoft Office and inventory software systems preferred

· SBCA and/or other industry certifications preferred

· Six months experience in telecommunications, electrical, construction, or related field preferred

· Working knowledge of handheld electronics, including smart phones, ipads, etc., preferred

PHYSICAL REQUIREMENTS*:

· Must be able to lift up to 75 pounds and climb ladders up to 40 feet in length

· Must be able to work in tight spaces, including attics and crawl spaces

· Must be able to work outside in extreme weather conditions, including precipitation and temperature variations

· Must be able to stand for extended periods of time

An essential duty of the position of Technician is to install satellite dishes with the use of a ladder on customers' homes. The ladders used by DIRECTV have been rated by the American National Standards Institute (ANSI) to hold a maximum total weight (including tool belt and equipment) of 375 lbs. To allow for the weight of equipment an individual’s weight cannot exceed 325 lbs.

Job
Installation Technician

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