Welcome to Simply Hired!

Like what you see here? Check out more First-Line Supervisors of Retail Sales Workers like this one.

Show Me More

Sears Store Manager In Training- 272 Northern West Virginia area

Apply Now

Company: Kmart

Location: Morgantown, WV

Date Posted: June 14, 2014

Source: Kmart

CRITICAL SUCCESS FACTORS:
• Provides disciplined leadership including setting clear expectations and holding the team and self accountable for results.
• Adhere to the Store Manager scheduling requirements (weekly exceptions must be approved by the District Manager):
• Minimum of 2 nights per week
• Minimum of 2 weekends per month scheduled during peak hours (e.g., Friday night, Saturday mid-day through evening, Sunday)
• Follows the Playbook and the Weekly Walk processes to develop and prioritize action plans with timely follow up.
• Execute customer focused strategies, policies and programs as measured by Customer Satisfaction, Survey data and verbatim comments.
• Selects, develops and manages performance of individuals and team, measured by appropriate performance reports/scorecards/dashboards.
• Attracts, hires and on-boards store staff as measured by appropriate performance scorecard, retention and new hire survey results.
• Executes the client’s (brand/business) plan consistently across all departments and provide ongoing fact based feedback.
• Consistently delivers acceptable results ...

CRITICAL SUCCESS FACTORS:
• Provides disciplined leadership including setting clear expectations and holding the team and self accountable for results.
• Adhere to the Store Manager scheduling requirements (weekly exceptions must be approved by the District Manager):
• Minimum of 2 nights per week
• Minimum of 2 weekends per month scheduled during peak hours (e.g., Friday night, Saturday mid-day through evening, Sunday)
• Follows the Playbook and the Weekly Walk processes to develop and prioritize action plans with timely follow up.
• Execute customer focused strategies, policies and programs as measured by Customer Satisfaction, Survey data and verbatim comments.
• Selects, develops and manages performance of individuals and team, measured by appropriate performance reports/scorecards/dashboards.
• Attracts, hires and on-boards store staff as measured by appropriate performance scorecard, retention and new hire survey results.
• Executes the client’s (brand/business) plan consistently across all departments and provide ongoing fact based feedback.
• Consistently delivers acceptable results as measured by the Location Balanced Scorecard with an intense focus on customer service and sales growth.
• Focuses and invests time on customer facing activities and processes.
• Ensures the store is “Location Certified” and every associate is “Role Certified” to do his/her job; has primary accountability for Assistant Store Manager and Lead “Role Certification.”
• Monitors and proactively addresses outliers, e.g.; customer satisfaction, sales, controllable costs, profit, margin, operational processes, and compliance as measured by appropriate outlier report scorecard/dashboard.
• Embeds the Company return policy and Pledge of Fairness.
• Creates and maintains a culture of winning that resonates with associates. LEADERSHIP BEHAVIORS Customer:
• Expects and inspects retail core processes and “clean and bright” standards.
• Expects and inspects execution of client’s merchandising and operating plans.
• Provides first person coaching on the execution of action plans based on daily department walks, Customer Satisfaction Survey learnings, customer verbatims, and customer interactions.
• Is the customer advocate and surfaces opportunities to improve the end-to-end customer experience.
• Teaches, models and leads ways to satisfy customers, finds ways to say yes, e.g., helpful associates, complaint resolution, Store to Web. Leadership and People:
• Personally supports, coaches and develops team members, creating an environment where our associates can be successful.
• Facilitates dialogue between front-line associates and the store leadership team.
• Focuses the entrepreneurial energy of the team on delivering over the top customer service and associate pride.
• Builds a strong bench of talent and strive to develop people for internal promotion.
• Leads and embeds all Retail Services plans/projects using common enterprise-wide tools, processes and language. (No store programs.) Process:
• Understands, leads, and embeds a standardized operating model that will earn preferred provider status in every store.
• Rigorously inspects compliance with our operating model for consistency across all departments.
• Executes and supports the client’s plan utilizing outlier reporting, scorecards and standardized reporting.
• Ensures that all initiatives and processes are in full compliance with company policies and practices. Effectiveness:
• Creates a selling culture that will meet/exceed clients’ sales plans.
• Leads and monitors store level margin drivers, e.g., solution selling, accessory attachment rate, inactive inventory, price change execution and POS reductions.
• Achieves all miscellaneous income plans, e.g., merchandise replacement plans, protection agreements, new account generation, gift cards, email acquisition, etc…
• Achieves controllable cost plans and identify and communicate continuous improvement opportunities.
• Communicates opportunities and solutions that will allow clients to meet/exceed profit plans. Disciplined Decision Making:
• Act as the eyes and ears of the client - provides clients with fact-based, real time feedback on the product life cycle including assortment, pricing, inventory flow, marketing support, transition/exit strategies, etc.
• Utilizes quantitative and qualitative data to measure and achieve desired outcomes and address outlier opportunities.
• Consistently provide a sense of urgency to maintain standards while obtaining associate buy-in.

1. Bachelor’s degree or equivalent experience. 2. Minimum of five (5) years experience in retail or equivalent industry experience preferred. 3. Extensive knowledge of store merchandising, operations, and retail management practices and procedures. 4. Strong leadership and organizational skills. 5. Availability to work during critical retail timeframes including Fridays, Saturdays, Sundays and holidays. 6. Ability to analyze information, identify root causes and develop/implement approved solutions. 7. Effective oral and written communication skills necessary to communicate with all levels of internal and external team members and customers. 8. Experience selecting, assessing, coaching and developing associates, preferably in a retail environment. 9. Proven ability to manage and mentor team members, lead and influence cross-functional working groups and achieve results. 10. Microsoft Office computer skills including Word, Excel and Outlook.

EOE Minorities / Females / Protected Veterans / Disabled

Show more

Other jobs you might like

  • Retail Store Manager

    NEW

    Headway Workforce Solutions

    - Morgantown, WV

    Whether a career in retail has always been your calling, or you’re still discovering your career path, Hickory Farms has made a tradition of promoting the goals of the excellent...

    3 days ago from Headway Workforce Solutions
  • Retail Area Manager

    NEW

    Headway Workforce Solutions

    - Uniontown, PA

    POSITION SUMMARY Hickory Farms is looking for an Area Manager to oversee a group of retail locations for the winter holiday season. This position will begin at the end of...

    3 days ago from Headway Workforce Solutions
  • Assistant Store Manager

    NEW

    AT&T

    - Clarksburg, WV

    Meet and exceed customer experience and sales objectives for store. Assist the Store Manager in the daily operation of a retail store. Under the direction of the Store Manager,...

    1 day ago from AT&T
  • Interview TODAY - Start TOMORROW!

    NEW

    Ameriplan

    - Confluence, PA

    Interview TODAY - Start TOMORROW! America's #1 Consumer driven Health Care is looking for motivated people who will lead the way in Health Care for the next decade and generations...

    3 days ago from Get Telemarketing Jobs
  • Brand Manager / Assistant Store Manager

    Gabe's

    - Morgantown, WV

    JOB DESCRIPTION Job Title:BRAND MANAGER Department: OperationsLocation: Store Level: 5Volume: All Stores PURPOSE: Lead a team that promotes great styles, famous brands, and...

    16 days ago from ZipRecruiter
  • Hard Liquor (Spirits) Experienced Sales Broker

    NEW

    Portashots

    - Clarksburg, WV

    Portashots (Hard Liquor) Experienced Sales Broker Position Description 1. Introduces and Sells Portashots portfolio of vodka, rum and whiskey to new or existing wholesalers, chain...

    3 days ago from ZipRecruiter
  • Hiring All Area's Now! No Experience Req'd

    Pagan Plus

    - Oakland, MD

    Hiring All Area's Now! No Experience Req'd Hiring All Area's Now! No Experience Req'd All Positions TelecommuteReputable and dynamic company actively hiring ambitious and outgoing...

    20 days ago from Get Customer Service Jobs
  • Store Manager

    Pat O'Connor

    - Allison, PA

    Looking for a Store Manager who is eager to run a 2.5 to 3.0 million dollar store. Must have work experience with commission based sales people. Dedicated, hard working, high...

    14 days ago from ZipRecruiter
  • Store Manager

    CARQUEST

    - Irwin, PA

    Job Description SUMMARY:Profit and loss responsibility for assigned store. Maximizes store sales and profits to achieve acceptable rate of return for investors and meet profit...

    7 days ago from ZipRecruiter
  • Grow With Us

    AT Your Service

    - Clarksburg, WV

    Grow With Us Our nation wide award winning team is growing and we are interviewing for new team members all over the country. Working from your own home with only a phone and...

    7 days ago from Get Customer Service Jobs

Show Me More

Were you satisfied with these results? Yes | No
Thank you for your feedback!