SHERIFF 911 COMMUNICATIONS OFFICER I

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Company: County of Riverside
Location: Riverside, CA
Date Posted: February 8, 2015
Source: County of Riverside
$16,000 HIRING BONUS
JOIN OUR TEAM AND ASSIST IN SERVING YOUR COMMUNITY.
POSITIONS AVAILABLE IN RIVERSIDE, PALM DESERT and BLYTHE.

Interested in an exciting career in law enforcement? Do you enjoy helping people? If so, this might be the position for you.

As a Sheriff's 911 Communications Officer you will receive and respond to emergency 9-1-1 and non-emergency calls for service from the public; operate and control radio dispatching equipment; dispatch calls to appropriate County, City, allied agency, and other emergency units.

Receive on-the-job training in the techniques and procedures of dispatching and operating radio and other Command/Communication Center equipment.

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HIRING/RETENTION BONUS
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In addition to their regular salary, the Riverside County Sheriff's Department provides Sheriff 911 Communication Officers with a Hire/Retention Bonus in the amount of $16,000, paid over a five year period.

PAYMENT SCHEDULE*
Upon Hire $800
6 Months of Service $800
12 Months of Service $1,600
24 Months of Service $3,200
36 Months of Service $3,200
48 Months of Service $3,200
60 Months of Service $3,200

*Please note; hiring bonus is pro-rated by service hours for current employees.

Lateral candidates are not required to take the online Alpha-Numeric Typing exam and are advised to contact a recruiter after successfully completing the online application.

ALL CANDIDATES MUST COMPLETE AN EXTENSIVE BACKGROUND INVESTIGATION. CANDIDATES WITH ONGOING NEGATIVE CONTACTS WITH LAW ENFORCEMENT WILL NOT BE CONSIDERED FOR HIRE.
 
• Operates a variety of communications equipment including radio systems, enhanced 9-1-1, various telephone systems, telecommunications device for the deaf, recording equipment, and computer systems in accordance with Federal Communications Commission regulations, department policy and standard operating procedures.

• Receives emergency calls obtaining essential information in order to determine priority, locale and the appropriate emergency units to be dispatched.

• Determines jurisdiction, notifying or transferring calls to other agencies when appropriate; dispatches emergency equipment and personnel units to various locations in response to calls for service ensuring necessary coverage.

• Transmits information and orders to, and receives messages from County, City, allied agency, and other emergency units, typing all radio transmissions received and sent.

• Makes inquiries to local, State, and Federal national computer systems to obtain information required by deputies in the field or as requested by other law enforcement agencies.

• Reads and interprets maps to locate emergency incidents, determines jurisdiction; may respond to an emergency in the field with communications equipment and set up and operate such equipment.
 
Sheriff 911 Communications Officers are required to work rotating shifts, weekends, and holidays and may be required to work overtime.

Experience:
One year of experience involving a substantial amount of public contact, preferably in a public safety agency.

Skill:
Sufficient skill in typing to complete 5549 net KPH (Keystrokes Per Hour).

Knowledge of:
The functions, operations, rules, and regulations of the Sheriff's Department; modern office practices and procedures and operating standard office equipment. Proper English language usage and grammar.

Ability to:
Learn the codes, techniques, and procedures in dispatching emergency units, operating radio, Telephone, Call Director, telecommunications device for the deaf equipment, multi-channel recorders, playback machines, alarm systems, CAD systems, and teleprocessing equipment; accomplish tasks in a controlled and competent manner while working in a stressful environment; follow oral and written directions quickly and accurately; establish and maintain effective working relationships with other employees, law enforcement, fire, medical and other personnel, and the public; complete assigned tasks with accuracy and speed.

Other Requirements
Incumbents should be able to work in a fast paced, high call volume environment answering emergency and non emergency calls from the general public in a sedentary setting.

Must be able to complete a twenty (20) week intensive hands-on training program, in addition to attending a 120 hour P.O.S.T. Certified Basic Dispatch Academy for P.O.S.T certification.

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