Shift Manager, Systems Administration

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Location: Westlake Village, CA
Date Posted: July 24, 2015
Source: Sologig

Come join the Systems Administration Team as a Shift Manager. Help us support the online and mobile banking sites for over 1200 Financial Institutions.  This role will be critical for the holistic operation of customer facing applications and services.

Responsibilities

  • Manage systems admins level I, II and Senior Roles on shift (SLAs, customer first point of contact, maintenance, etc.)
  • Manage (direct resources during) complex incidents/outages.
  • Partner with other shift managers and AOC management to prioritize and address Production Health concerns
  • Partner with Dev Ops/Engineering/IO teams to stay knowledgeable and current on the state of production
  • Ensure relevant training and talent management processes are effective
  • Assign escalated issues
  • Drive assigned RCAs/PAs to completion
  • Act as Incident Manager for outages, as needed
  • Career development for direct reports
  • Work with team to cover gaps in shifts when team members are out
  • Overseeing change management & configuration management operating mechanisms
  • Understanding of networking concepts such as DNS, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
  • Advanced Linux systems administration skills
  • Advanced Troubleshooting skills in a multi-user high pressure environment
  • Ability to explain complex IT concepts in simple terms
  • Experience communicating verbally and in writing with peers, management, contractors and vendors
  • Willingness to work flexible shifts and scheduling including nights, weekends, and holidays


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