Welcome to Simply Hired!

Like what you see here? Check out more First-Line Supervisors of Food Preparation and Serving Workers jobs like this one.

Show Me More

Shift Supervisor (US)

Apply Now

Company: Starbucks

Location: Lake Stevens, WA

Date Posted: May 20, 2014

Source: Starbucks

**_Job Summary and Mission_**

This position contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts.This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. Models and acts in accordance with Starbucks guiding principles.

**_Summary of Key Responsibilities_**

Responsibilities and essential job functions include but are not limited to the following:

* Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
* Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
* Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
* Assists with new partner training ...
**_Job Summary and Mission_**

This position contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts.This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. Models and acts in accordance with Starbucks guiding principles.

**_Summary of Key Responsibilities_**

Responsibilities and essential job functions include but are not limited to the following:

* Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
* Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
* Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
* Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.
* Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
* Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partnerperformance.
* Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
* Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
* Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
* Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
* Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
* Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
* Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
* Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
* Utilizes operational tools to achieve operational excellence during the shift.
* Maintains regular and punctual attendance

**_Summary of Experience_**

Customer service experience in a retail or restaurant environment - 1 year

**_Basic Qualifications_**

* Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
* Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
* Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
* Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers
* Comply with, coach and model a dress code that prohibits displaying tattoos, piercings in excess of two per ear, and unnatural hair colors, such as blue or pink
* Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
* At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees

**_Required Knowledge, Skills and Abilities _**

* Ability to direct the work of others
* Ability to learn quickly
* Effective oral communication skills
* Knowledge of the retail environment
* Strong interpersonal skills
* Ability to work as part of a team
* Ability to build relationships

Starbucks Corporation will consider qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances. , ,
Show more

Other jobs you might like

  • Entry Level - Assistant Manager

    Sni

    - Mount Vernon, WA

    Entry Level - Assistant Manager Degree...No Experience? Experience... No Degree? We have opened our doors to the SKILLED ENTRY LEVEL PROFESSIONAL & THE RECENTLY EDUCATED.

    6 days ago from SNI Inc
  • Restaurant Expeditor - Bellevue Square

    Nordstrom

    - Bellevue, WA

    Nordstrom is a fashion specialty retailer that also operates competitively excellent restaurants and specialty coffee bars in our stores. Our business is founded on a simple idea:...

    30+ days ago from Nordstrom
  • Restaurant Employees

    NEW

    Ivar's Restaurants

    - Marysville, WA

    Company Description: The Northwest dining legacy that is Ivar's began in 1938 with one very entrepreneurial spirit, the late Ivar Haglund. His future in music and entertaining...

    3 hours ago from ZipRecruiter
  • Cafe Manager

    Bon Appetit @ Google

    - Seattle, WA

    Bon Appetit Management Company is the premier on-site restaurant company known for its culinary expertise and commitment to socially responsible practices. We are a culture driven...

    5 days ago from Restaurant Jobs - Poached Jobs
  • Entry Level - Assistant Manager

    NEW

    Proveho Marketing

    - Seattle, WA

    Job Description: ENTRY LEVEL - ASSISTANT EVENT MANAGER We are expanding and are looking for individuals for entry level in all aspects of our business such as: PUBLIC RELATIONS...

    3 days ago from ZipRecruiter
  • Restaurant Food Prep (Drahma)

    NEW

    Pf Changs China Bistro

    - Lynnwood, WA

    Our concept is culinary driven! At P.F. Changs youll discover a menu inspired by the Asian culture and brought to life by people just like you - people who are passionate about...

    1 day ago from Hcareers.com
  • Shift Supervisor @ Wolfgang Puck

    NEW

    HMSHost

    - Seattle, WA

    Location: Seattle Airport F&B Unit Name: Wolfgang Puck Express C Con Unit Code: SEAWPK01 Hourly Rate (if applicable): 11.06 Summary: The Shift Supervisor is responsible for...

    1 day ago from Hcareers.com
  • Supervisor of Perioperative Services

    E-health Jobs

    - Seattle, WA

    (Only QUALIFIED Healthcare Professionals accepted) Seeking an experienced Perioperative RN. The company requires good employment history and 1-2 years of recent experience working...

    6 days ago from ACHCR
  • Food Services Job

    Virginia Mason

    - Seattle, WA

    Sanitation Assistant/Dishwasher - (140485) Department: Food & Nutrition Patient Shift: Variable Hours: 7AM to Midnight FTE: On Call/Per Diem Location: WA-Seattle Description...

    30+ days ago from HospitalRecruiting
  • Crew Leader

    NEW

    Spartan Race

    - Seattle, WA

    Company Description: Founded in 2010, Spartan Race is the global leader in the sport of obstacle racing. Spartan races cater to individuals looking to test their physical limits...

    3 days ago from ZipRecruiter

Show Me More